MS
Musa S

1 reviews | Active since Sept 2012

29 Jan 2016, 07:54

being double debited and debited early

1st issue<br> <br> This company thinks they own my money they successfully debited me on the 25 Jan 2016 now again today 29 jan 2016. i want my money back and know your stupid billing system sucks.<br> <br> issue 2<br> <br> Am not happy about your debt order system and i want my refund back because of your stupid system.<br> <br> this system debited me on the wrong dates twice(December and January) and i had not funds so the are two bank charges of R138 that needs to be refunded.<br> <br> my debit order date was 25th and you system always debit be early.<br> <br> 17 December 2015 and 23 January 2015<br> <br> i have asked Lebogang one of your call center agents to change my debit order to the 30th yesterday (25/01/2016).<br> <br> Am really not happy about how you operate you guys are damaging my credit record. it will be for the last time buying via credit from your group.<br> <br> I want my money back R 138*2 = R 276<br> <br> if you come with excuses and story i will be going to hello peter and other social media platforms.<br> <br> i want my money back and i hope the debit order has been changed.<br> <br> i did send an email to [Email Removed] [Email Removed] [Email Removed] on the 26th jan with attached proof of bank charges. no one rep****<br> <br> i hate u!!!!<br>

0
Replies (1)
JD Financial Services
JD Financial Services's reply29 Jan 2016, 10:35
Official
Hello SigudlME,

Please note that we aware of your complaint and we're still busy with our investigation.

Kind Regards,
JDG Financial Services
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A division of JDG Trading (Pty) Limited. Reg no. *** / NCRCP41.
An authorised Financial Services Provider.