Bad customer service by JD group (Morkels)

Greetings

I recently paid up my Morkels account, the paid letter was issued to me on 21 November 2019.

JD group Morkels, they reported on my latest credit report from Traunsunion that since November 2018 to November 2019 my account was not receiving any payment and is arrears for more than 150 days which is not true monthly payments were made to Consumer friend who manages the account on debt review on behalf of JD group Morkels.

Now my credit score gas dropped drastically one if the reason is due to my account being in arrears with Morkels which is not true hence the account is settled.

Please assist me by checking with JD group Morkels to update the correct statement on my Morkels account in ITC to reflect the fact that payment were received and the account is paid hence the paid letter was issued to me by consumer friend which JD group has a copy of that.

I was assisted by the lady called Ms Nomvula Ngobeni in customer service, ***. Your assistance is always appreciated.

Regards

Makgolane Mahlabe Lucas