Account/ Statement BAD communication BAD Service

I had the opportunity to settle my JD account in September 2014.<br> <br> I phoned the store at which I bought from (JD Springs) & I phoned the account query call centre to check my settlement value and to let them know that I am settling.<br> <br> I paid the money the same day and assumed my account was settled.<br> <br> After SEVERAL occasions of requesting an EMail Statement, I only received a new request for payment in the post (Posted in September 2014/ Received February 2015).<br> <br> I followed up immediately and the lady was very helpful.<br> <br> I sent my proof of payment to prove that I paid BEFORE the 7th of September and I am not liable for paying the extra charges that have been put on my account since September last year. (Which in turn has now affected my credit record)<br> <br> No one has bothered contacting me since last year to inform me of my account, no one has bothered to send me an Email Statement and since my Email with the proof of payment on the 30th of January, I am yet to receive a response on my query!<br> <br> I am not happy, as the lack of communication from JD has now in turn caused a bad reflection on my credit record. Customers do not seem to matter to Joshua Doore!