kS
khanyisa S
1 reviews | Active since Apr 2025
12 May 2025, 12:06
Yes
I filed a complaint against this pharmacy for their failure to deliver my daughter's medication. On the same day, a representative named Annied contacted me, assuring me that she would follow up and resolve the issue. I submitted the prescription to the company in January, and as of today, my child has still not received the medication. Annied promised to reach out to my doctor and provide me with an update, but that has yet to occur. This pharmacy demonstrates a concerning lack of regard for the well-being of individuals. It is now May, and I am still waiting for the medication for which I am paying, yet I have not received it. The way they treat their customers is exceedingly frustrating.
Helpful (0)
Replies (1)0
Replies (1)Marara Pharmacy's replyOfficial
12 May 2025, 16:18Good day Mrs Sono,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Marara Pharmacy's reply12 May 2025, 16:18
Official
Good day Mrs Sono,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
