CR
Cedric R
1 reviews | Active since Apr 2025
22 Apr 2025, 17:06
Wrong medication and using wrong script.
Sending wrong medication. Explained they are using the wrong script. Sent emails explaining which script to use and no reply. Phone calls don't get you anywhere. This is going on for months. Promises of phoning you back does not happen.
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Replies (1)
Marara Pharmacy's replyOfficial
23 Apr 2025, 14:37Dear Cedric R,
Thank you for bringing this to our attention again, and please accept our sincere apologies for the ongoing frustration and inconvenience you’ve experienced.We are deeply sorry that the incorrect medication continued to be sent, despite your efforts to clarify which script should be used.
It’s unacceptable that your emails have gone unanswered and that promised callbacks were not followed through.
We understand how serious this matter is, and you deserve better communication and care from us.
We are escalating this issue immediately to ensure the correct script is used going forward, and we are conducting a full review of your file to understand where our processes failed.
A member of our senior team will be in contact with you directly today to confirm the correct script, provide a clear update, and ensure this is resolved without further delay.
Your trust is important to us, and we are committed to fixing this as a priority.
Regards
Marara Customer Experience Team
Thank you for bringing this to our attention again, and please accept our sincere apologies for the ongoing frustration and inconvenience you’ve experienced.We are deeply sorry that the incorrect medication continued to be sent, despite your efforts to clarify which script should be used.
It’s unacceptable that your emails have gone unanswered and that promised callbacks were not followed through.
We understand how serious this matter is, and you deserve better communication and care from us.
We are escalating this issue immediately to ensure the correct script is used going forward, and we are conducting a full review of your file to understand where our processes failed.
A member of our senior team will be in contact with you directly today to confirm the correct script, provide a clear update, and ensure this is resolved without further delay.
Your trust is important to us, and we are committed to fixing this as a priority.
Regards
Marara Customer Experience Team
Best regards,
Marara Pharmacy's reply23 Apr 2025, 14:37
Official
Dear Cedric R,
Thank you for bringing this to our attention again, and please accept our sincere apologies for the ongoing frustration and inconvenience you’ve experienced.We are deeply sorry that the incorrect medication continued to be sent, despite your efforts to clarify which script should be used.
It’s unacceptable that your emails have gone unanswered and that promised callbacks were not followed through.
We understand how serious this matter is, and you deserve better communication and care from us.
We are escalating this issue immediately to ensure the correct script is used going forward, and we are conducting a full review of your file to understand where our processes failed.
A member of our senior team will be in contact with you directly today to confirm the correct script, provide a clear update, and ensure this is resolved without further delay.
Your trust is important to us, and we are committed to fixing this as a priority.
Regards
Marara Customer Experience Team
Thank you for bringing this to our attention again, and please accept our sincere apologies for the ongoing frustration and inconvenience you’ve experienced.We are deeply sorry that the incorrect medication continued to be sent, despite your efforts to clarify which script should be used.
It’s unacceptable that your emails have gone unanswered and that promised callbacks were not followed through.
We understand how serious this matter is, and you deserve better communication and care from us.
We are escalating this issue immediately to ensure the correct script is used going forward, and we are conducting a full review of your file to understand where our processes failed.
A member of our senior team will be in contact with you directly today to confirm the correct script, provide a clear update, and ensure this is resolved without further delay.
Your trust is important to us, and we are committed to fixing this as a priority.
Regards
Marara Customer Experience Team
Best regards,