MD
Marlize D
1 reviews | Active since Nov 2023
29 Oct 2025, 19:15
Worst service EVER
After a week of empty promises and my mother being without her heart medication for 5 days now I tend to rethink Marara Pharmacy's competence. This has been an ongoing problem where I have to follow up on a daily basis and I really believe this is unfair towards your clients. It's not that this is a free service, you actually get paid to help us
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Marara Pharmacy's replyOfficial
31 Oct 2025, 10:01Dear Marlize Van duyker,
Thank you for reaching out and for bringing this matter to our attention. I sincerely apologize for the inconvenience and distress this situation has caused, especially given the importance of your mother’s heart medication.
We completely understand your frustration and concern. This is not the level of service we strive to provide. I will escalate this matter to the relevant department to ensure that this does not occur again. Please be assured that we are committed to resolving the issue and restoring your trust in our service.
Thank you for your patience and understanding, and once again, we apologize for the inconvenience caused.
Regards
Marara Customer Experience Team
Thank you for reaching out and for bringing this matter to our attention. I sincerely apologize for the inconvenience and distress this situation has caused, especially given the importance of your mother’s heart medication.
We completely understand your frustration and concern. This is not the level of service we strive to provide. I will escalate this matter to the relevant department to ensure that this does not occur again. Please be assured that we are committed to resolving the issue and restoring your trust in our service.
Thank you for your patience and understanding, and once again, we apologize for the inconvenience caused.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply31 Oct 2025, 10:01
Official
Dear Marlize Van duyker,
Thank you for reaching out and for bringing this matter to our attention. I sincerely apologize for the inconvenience and distress this situation has caused, especially given the importance of your mother’s heart medication.
We completely understand your frustration and concern. This is not the level of service we strive to provide. I will escalate this matter to the relevant department to ensure that this does not occur again. Please be assured that we are committed to resolving the issue and restoring your trust in our service.
Thank you for your patience and understanding, and once again, we apologize for the inconvenience caused.
Regards
Marara Customer Experience Team
Thank you for reaching out and for bringing this matter to our attention. I sincerely apologize for the inconvenience and distress this situation has caused, especially given the importance of your mother’s heart medication.
We completely understand your frustration and concern. This is not the level of service we strive to provide. I will escalate this matter to the relevant department to ensure that this does not occur again. Please be assured that we are committed to resolving the issue and restoring your trust in our service.
Thank you for your patience and understanding, and once again, we apologize for the inconvenience caused.
Regards
Marara Customer Experience Team