MD
Marlize D
1 reviews | Active since Nov 2023
24 Jul 2025, 21:27
Worst service ever
Again we have to battle with a pharmacy to get medication that can lead to bad consequences if this medication is not taken
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Replies (1)
Marara Pharmacy's replyOfficial
25 Jul 2025, 09:29Dear Marlize V,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and distress caused by the delay in receiving your medication.
We fully understand the importance of timely access to your treatment, especially when a delay can have serious health consequences. This is certainly not the level of service we aim to provide, and we are currently investigating the issue with urgency to ensure that your medication is delivered without further delay.
Please be assured that we are taking this complaint seriously and will implement any necessary steps to prevent a recurrence in the future.
Thank you for your patience and understanding.
Regards
Marara Customer Experience Team
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and distress caused by the delay in receiving your medication.
We fully understand the importance of timely access to your treatment, especially when a delay can have serious health consequences. This is certainly not the level of service we aim to provide, and we are currently investigating the issue with urgency to ensure that your medication is delivered without further delay.
Please be assured that we are taking this complaint seriously and will implement any necessary steps to prevent a recurrence in the future.
Thank you for your patience and understanding.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply25 Jul 2025, 09:29
Official
Dear Marlize V,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and distress caused by the delay in receiving your medication.
We fully understand the importance of timely access to your treatment, especially when a delay can have serious health consequences. This is certainly not the level of service we aim to provide, and we are currently investigating the issue with urgency to ensure that your medication is delivered without further delay.
Please be assured that we are taking this complaint seriously and will implement any necessary steps to prevent a recurrence in the future.
Thank you for your patience and understanding.
Regards
Marara Customer Experience Team
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and distress caused by the delay in receiving your medication.
We fully understand the importance of timely access to your treatment, especially when a delay can have serious health consequences. This is certainly not the level of service we aim to provide, and we are currently investigating the issue with urgency to ensure that your medication is delivered without further delay.
Please be assured that we are taking this complaint seriously and will implement any necessary steps to prevent a recurrence in the future.
Thank you for your patience and understanding.
Regards
Marara Customer Experience Team