sN
siliki N
1 reviews | Active since Oct 2010
26 Mar 2025, 15:35
Worst service ever
Oh, what a delightful experience! I've been calling this pharmacy for the past two weeks about my chronic medication, and every time I call, I get the pleasure of being put on hold for 20+ minutes, only to be transferred back into the queue. Pharmacy Direct never gave me such "entertaining" service. It’s so exciting to wait and wonder if my medication will ever arrive—who needs it anyway? I’ll just hang tight and wait for Tibi, the elusive manager, to call me. Shoutout to Sindisiwe for actually showing some interest in my issue, though. Hopefully, I’ll get my meds sometime this year—if I don't spontaneously combust first!
Helpful (0)
Replies (1)0
Replies (1)
Marara Pharmacy's replyOfficial
27 Mar 2025, 10:26Dear Siliki N ,
Thank you for taking the time to share your experience with us. We truly apologize for the frustration and inconvenience you've faced, and we want to acknowledge that this is not the level of service we strive to provide.
We understand how important it is for you to receive your chronic medication on time, and we deeply regret that the delay, as well as the long wait times and repeated transfers, have caused you such stress.
We are sorry for the additional frustration of waiting for a call from our manager and for not meeting your expectations in terms of communication and responsiveness.
We are sorry for the additional frustration of waiting for a call from our manager and for not meeting your expectations in terms of communication and responsiveness.
We appreciate your shoutout to Sindisiwe, who has shown interest in resolving your issue.
Rest assured, we are investigating what went wrong with your order and will prioritize getting your medication to you as soon as possible.
Rest assured, we are investigating what went wrong with your order and will prioritize getting your medication to you as soon as possible.
We completely understand how unacceptable it is to feel uncertain about whether your medication will ever arrive, and we take your concerns seriously. Our team is actively working on ensuring a swift resolution, and we will make sure this doesn’t continue to be a recurring issue.
Once again, we sincerely apologize for the inconvenience caused and thank you for your patience.
Regards,
Marara Customer Experience team.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply27 Mar 2025, 10:26
Official
Dear Siliki N ,
Thank you for taking the time to share your experience with us. We truly apologize for the frustration and inconvenience you've faced, and we want to acknowledge that this is not the level of service we strive to provide.
We understand how important it is for you to receive your chronic medication on time, and we deeply regret that the delay, as well as the long wait times and repeated transfers, have caused you such stress.
We are sorry for the additional frustration of waiting for a call from our manager and for not meeting your expectations in terms of communication and responsiveness.
We are sorry for the additional frustration of waiting for a call from our manager and for not meeting your expectations in terms of communication and responsiveness.
We appreciate your shoutout to Sindisiwe, who has shown interest in resolving your issue.
Rest assured, we are investigating what went wrong with your order and will prioritize getting your medication to you as soon as possible.
Rest assured, we are investigating what went wrong with your order and will prioritize getting your medication to you as soon as possible.
We completely understand how unacceptable it is to feel uncertain about whether your medication will ever arrive, and we take your concerns seriously. Our team is actively working on ensuring a swift resolution, and we will make sure this doesn’t continue to be a recurring issue.
Once again, we sincerely apologize for the inconvenience caused and thank you for your patience.
Regards,
Marara Customer Experience team.
Regards,
Marara Customer Experience team.