JZ
Jade Z
1 reviews | Active since May 2022
02 Jun 2025, 11:02
Worst pharmacy ever
Terrible experience. Forced by my medical aid to use them as a service provider for my chronic medication. Unreliable, poor mannered staff, impatient and aggressively rude.
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Replies (1)
Marara Pharmacy's replyOfficial
03 Jun 2025, 12:40Dear Jade Z,
Thank you for taking the time to share your experience.
We sincerely apologize for the inconvenience and frustration you have encountered.
We are committed to providing a high standard of service, and we regret that we did not meet your expectations on this occasion.
Your feedback regarding our staff's conduct and the reliability of our service is extremely concerning and has been escalated to the relevant teams for urgent review and corrective action.
We understand how important your chronic medication is, and it’s never our intention to cause distress, especially when you’re required to use our service. We would like to investigate this matter further to ensure it is resolved appropriately and to prevent similar issues in the future.
Once again, we apologize for your experience and appreciate the opportunity to make things right.
Kind regards,
Marara Customer Care Team
Thank you for taking the time to share your experience.
We sincerely apologize for the inconvenience and frustration you have encountered.
We are committed to providing a high standard of service, and we regret that we did not meet your expectations on this occasion.
Your feedback regarding our staff's conduct and the reliability of our service is extremely concerning and has been escalated to the relevant teams for urgent review and corrective action.
We understand how important your chronic medication is, and it’s never our intention to cause distress, especially when you’re required to use our service. We would like to investigate this matter further to ensure it is resolved appropriately and to prevent similar issues in the future.
Once again, we apologize for your experience and appreciate the opportunity to make things right.
Kind regards,
Marara Customer Care Team
Marara Pharmacy's reply03 Jun 2025, 12:40
Official
Dear Jade Z,
Thank you for taking the time to share your experience.
We sincerely apologize for the inconvenience and frustration you have encountered.
We are committed to providing a high standard of service, and we regret that we did not meet your expectations on this occasion.
Your feedback regarding our staff's conduct and the reliability of our service is extremely concerning and has been escalated to the relevant teams for urgent review and corrective action.
We understand how important your chronic medication is, and it’s never our intention to cause distress, especially when you’re required to use our service. We would like to investigate this matter further to ensure it is resolved appropriately and to prevent similar issues in the future.
Once again, we apologize for your experience and appreciate the opportunity to make things right.
Kind regards,
Marara Customer Care Team
Thank you for taking the time to share your experience.
We sincerely apologize for the inconvenience and frustration you have encountered.
We are committed to providing a high standard of service, and we regret that we did not meet your expectations on this occasion.
Your feedback regarding our staff's conduct and the reliability of our service is extremely concerning and has been escalated to the relevant teams for urgent review and corrective action.
We understand how important your chronic medication is, and it’s never our intention to cause distress, especially when you’re required to use our service. We would like to investigate this matter further to ensure it is resolved appropriately and to prevent similar issues in the future.
Once again, we apologize for your experience and appreciate the opportunity to make things right.
Kind regards,
Marara Customer Care Team