AB
Amanda B
1 reviews | Active since Apr 2021
05 Nov 2025, 15:57
Worst pharmacy ever!
If there was a minus option for rating, I would've used that. Probably the worst pharmacy and customer care ever. I don't know why on earth BONITAS medical aid ever decided to use them as a service provider. They send less than half of your prescription, don't update their statements with payments or respond to emails. Phoning them is absolutely useless!
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Replies (1)
Marara Pharmacy's replyOfficial
06 Nov 2025, 11:25Dear Amanda Botha
Thank you for taking the time to share your feedback. I would like to sincerely apologize for the poor experience you’ve had.
This is certainly not the standard of service we aim to provide. Our goal is to ensure that you receive clear and responsive communication at every step.
Please be assured that we are taking your feedback seriously.
Once again, we truly apologize for the inconvenience caused and appreciate your patience as we work to restore your confidence in our service.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply06 Nov 2025, 11:25
Official
Dear Amanda Botha
Thank you for taking the time to share your feedback. I would like to sincerely apologize for the poor experience you’ve had.
This is certainly not the standard of service we aim to provide. Our goal is to ensure that you receive clear and responsive communication at every step.
Please be assured that we are taking your feedback seriously.
Once again, we truly apologize for the inconvenience caused and appreciate your patience as we work to restore your confidence in our service.
Regards
Marara Customer Experience Team