FM
Fatima M
1 reviews | Active since Dec 2012
01 Apr 2025, 14:29
WORST PHARMACY EVER
They deliver the worst service. Every time you call them, their lines are busy. You can hold for the longest time and still not speak to anyone. Marara, does Bonitas know that you billed my medical aid last week and to date you have not delivered my medication. I don’t have meds, BUT YOU HAVE ****** NONEY FROM MY MEDICAL AID. You have not responded to my email. And I cannot get through on your lines. BONITAS, you are associated with the worst pharmacy, they are not good for your image and definitely not goot for your customers.
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Marara Pharmacy's replyOfficial
02 Apr 2025, 09:48Good day Ms. Maccario,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. We would like to discuss this further to ensure we fully understand your concerns and can provide a satisfactory resolution. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. We would like to discuss this further to ensure we fully understand your concerns and can provide a satisfactory resolution. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Marara Pharmacy's reply02 Apr 2025, 09:48
Official
Good day Ms. Maccario,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. We would like to discuss this further to ensure we fully understand your concerns and can provide a satisfactory resolution. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. We would like to discuss this further to ensure we fully understand your concerns and can provide a satisfactory resolution. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team