ZM
Zintle M
1 reviews | Active since Jan 2026
27 Feb 2026, 08:43
Worst DSP associated with Bonitas or any other medical scheme. Horrible service.
I have called multiple times and sent numerous emails but I am now at my absolute wits end. Marara have not fulfilled my order for medication which is Schedule 6 medication. My original script is with them which means I cannot even just take the script and find a different pharmacy that can help me. They can never reach their clinical team. Which is concerning because why is your clinical team unreachable? and why do they never attend to my requests for a callback or to my emails? What exactly is a patient supposed to do.
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Replies (1)Marara Pharmacy's replyOfficial
27 Feb 2026, 16:44Dear Zintle M,
Please accept our sincere apology for the frustration and distress this matter has caused you. We fully understand how serious this is.
Your medication is currently out for delivery, and we are monitoring this closely to ensure it reaches you as soon as possible.
We have also attempted to contact you telephonically,however, we were unable to reach you.
We apologise if our previous attempts to communicate. This is certainly not the level of service we aim to provide.
We apologise if our previous attempts to communicate. This is certainly not the level of service we aim to provide.
Once again, we apologise for any frustration or inconvenience.
Kind regards,
Marara Pharmacy Team
Marara Pharmacy's reply27 Feb 2026, 16:44
Official
Dear Zintle M,
Please accept our sincere apology for the frustration and distress this matter has caused you. We fully understand how serious this is.
Your medication is currently out for delivery, and we are monitoring this closely to ensure it reaches you as soon as possible.
We have also attempted to contact you telephonically,however, we were unable to reach you.
We apologise if our previous attempts to communicate. This is certainly not the level of service we aim to provide.
We apologise if our previous attempts to communicate. This is certainly not the level of service we aim to provide.
Once again, we apologise for any frustration or inconvenience.
Kind regards,
Marara Pharmacy Team
