AE
Aloysius E
1 reviews | Active since Aug 2024
25 Mar 2025, 15:27
WHY MARARAPHARM, WHY??
I never had problems with Bonitas, but since they use Mararapharm I've been having issued with them. The first time i sent my script (repeat for 6 months) for medicine to this place that calls themselves a pharmacy, it took them one month (28 days to be exact) to deliver my medicine. They delivered one month's medication to the wrong address. The second month they delivered 1 of the 3 medicines on the script to a wrong address again. I am waiting now for 3 weeks to deliver my life sustaining chronic medicine. If you call them, be ready to hold in excess of 30 minutes to speak to somebody, and they do not respond to any of the 7 emails I've sent them.
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Marara Pharmacy's replyOfficial
27 Mar 2025, 08:31Dear Aloysius E,
First and foremost, we sincerely apologize for the ongoing issues you have experienced with our service. We understand how crucial timely and accurate medication delivery is, especially for patients with chronic conditions, and we deeply regret that we have not met your expectations in this regard.
We are truly sorry for the delay in the initial delivery of your medication. We understand that the 28-day wait was far beyond what is acceptable, and we are taking steps to ensure that such delays do not happen again in the future.
We also regret the errors in the delivery addresses. This is not the standard of service we strive to maintain, and we will investigate the root causes of these mistakes to prevent them from occurring again. We understand how important it is that your medication is delivered to the correct address, and we will ensure that all future deliveries are accurate and timely.
We understand the frustration and anxiety that comes with waiting for life-sustaining medication. Please rest assured that we are actively working to resolve this and will make it our priority to expedite your order. We are currently reviewing the situation and will provide you with an update as soon as possible.
We also acknowledge your concerns regarding long wait times and unaddressed emails. Our customer service team has been experiencing higher than usual volumes, but this is no excuse for the lack of response you’ve received.
We are working to improve our communication channels and response times. Your emails and concerns are important to us, and we will make sure your issue is prioritized.We truly value your feedback, as it helps us identify areas where we need to improve.
We are committed to resolving this matter as quickly as possible and ensuring that your future experiences with Mararapharm are more in line with the high standard of service you expect.
Thank you for your patience, and we sincerely apologize again for the inconvenience you have faced.
Regards,
Marara Customer Experience team.
First and foremost, we sincerely apologize for the ongoing issues you have experienced with our service. We understand how crucial timely and accurate medication delivery is, especially for patients with chronic conditions, and we deeply regret that we have not met your expectations in this regard.
We are truly sorry for the delay in the initial delivery of your medication. We understand that the 28-day wait was far beyond what is acceptable, and we are taking steps to ensure that such delays do not happen again in the future.
We also regret the errors in the delivery addresses. This is not the standard of service we strive to maintain, and we will investigate the root causes of these mistakes to prevent them from occurring again. We understand how important it is that your medication is delivered to the correct address, and we will ensure that all future deliveries are accurate and timely.
We understand the frustration and anxiety that comes with waiting for life-sustaining medication. Please rest assured that we are actively working to resolve this and will make it our priority to expedite your order. We are currently reviewing the situation and will provide you with an update as soon as possible.
We also acknowledge your concerns regarding long wait times and unaddressed emails. Our customer service team has been experiencing higher than usual volumes, but this is no excuse for the lack of response you’ve received.
We are working to improve our communication channels and response times. Your emails and concerns are important to us, and we will make sure your issue is prioritized.We truly value your feedback, as it helps us identify areas where we need to improve.
We are committed to resolving this matter as quickly as possible and ensuring that your future experiences with Mararapharm are more in line with the high standard of service you expect.
Thank you for your patience, and we sincerely apologize again for the inconvenience you have faced.
Regards,
Marara Customer Experience team.
Best regards,
Marara Pharmacy's reply27 Mar 2025, 08:31
Official
Dear Aloysius E,
First and foremost, we sincerely apologize for the ongoing issues you have experienced with our service. We understand how crucial timely and accurate medication delivery is, especially for patients with chronic conditions, and we deeply regret that we have not met your expectations in this regard.
We are truly sorry for the delay in the initial delivery of your medication. We understand that the 28-day wait was far beyond what is acceptable, and we are taking steps to ensure that such delays do not happen again in the future.
We also regret the errors in the delivery addresses. This is not the standard of service we strive to maintain, and we will investigate the root causes of these mistakes to prevent them from occurring again. We understand how important it is that your medication is delivered to the correct address, and we will ensure that all future deliveries are accurate and timely.
We understand the frustration and anxiety that comes with waiting for life-sustaining medication. Please rest assured that we are actively working to resolve this and will make it our priority to expedite your order. We are currently reviewing the situation and will provide you with an update as soon as possible.
We also acknowledge your concerns regarding long wait times and unaddressed emails. Our customer service team has been experiencing higher than usual volumes, but this is no excuse for the lack of response you’ve received.
We are working to improve our communication channels and response times. Your emails and concerns are important to us, and we will make sure your issue is prioritized.We truly value your feedback, as it helps us identify areas where we need to improve.
We are committed to resolving this matter as quickly as possible and ensuring that your future experiences with Mararapharm are more in line with the high standard of service you expect.
Thank you for your patience, and we sincerely apologize again for the inconvenience you have faced.
Regards,
Marara Customer Experience team.
First and foremost, we sincerely apologize for the ongoing issues you have experienced with our service. We understand how crucial timely and accurate medication delivery is, especially for patients with chronic conditions, and we deeply regret that we have not met your expectations in this regard.
We are truly sorry for the delay in the initial delivery of your medication. We understand that the 28-day wait was far beyond what is acceptable, and we are taking steps to ensure that such delays do not happen again in the future.
We also regret the errors in the delivery addresses. This is not the standard of service we strive to maintain, and we will investigate the root causes of these mistakes to prevent them from occurring again. We understand how important it is that your medication is delivered to the correct address, and we will ensure that all future deliveries are accurate and timely.
We understand the frustration and anxiety that comes with waiting for life-sustaining medication. Please rest assured that we are actively working to resolve this and will make it our priority to expedite your order. We are currently reviewing the situation and will provide you with an update as soon as possible.
We also acknowledge your concerns regarding long wait times and unaddressed emails. Our customer service team has been experiencing higher than usual volumes, but this is no excuse for the lack of response you’ve received.
We are working to improve our communication channels and response times. Your emails and concerns are important to us, and we will make sure your issue is prioritized.We truly value your feedback, as it helps us identify areas where we need to improve.
We are committed to resolving this matter as quickly as possible and ensuring that your future experiences with Mararapharm are more in line with the high standard of service you expect.
Thank you for your patience, and we sincerely apologize again for the inconvenience you have faced.
Regards,
Marara Customer Experience team.
Best regards,