mvdw
mark van der watt
1 reviews | Active since May 2020
11 Mar 2025, 10:04
What the hell was Bonitas thinking ???
What the hell was Bonitas thinking when they assigned this useless provider of vital medicine,they don't respond to calls or emails,never had this problem with pharmacy direct,Bonitas trying to save money at the expense of their members health ?Bonitas has become pathetic
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Marara Pharmacy's replyOfficial
11 Mar 2025, 18:07Dear Mark V,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration you’ve experienced with our service. We understand how critical timely access to medication is, and we are truly sorry for the lack of response and the challenges you’ve faced when trying to reach us.
Your feedback is valuable, and we take it seriously. We recognize the urgency of your needs and understand that delays and communication breakdowns are unacceptable. Please know that we are actively working to address these issues internally, improve our response times, and ensure that you receive the medication and support you need without further delay.
We are committed to providing reliable service to our patients, and we understand how disappointing this situation has been. We assure you that we are working with Bonitas to resolve the issues you've raised and to provide a more efficient and responsive service moving forward.
Thank you for your patience, and again, we sincerely apologize for the inconvenience caused.
Regards, Marara Customer Experience team.
Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration you’ve experienced with our service. We understand how critical timely access to medication is, and we are truly sorry for the lack of response and the challenges you’ve faced when trying to reach us.
Your feedback is valuable, and we take it seriously. We recognize the urgency of your needs and understand that delays and communication breakdowns are unacceptable. Please know that we are actively working to address these issues internally, improve our response times, and ensure that you receive the medication and support you need without further delay.
We are committed to providing reliable service to our patients, and we understand how disappointing this situation has been. We assure you that we are working with Bonitas to resolve the issues you've raised and to provide a more efficient and responsive service moving forward.
Thank you for your patience, and again, we sincerely apologize for the inconvenience caused.
Regards, Marara Customer Experience team.
Marara Pharmacy's reply11 Mar 2025, 18:07
Official
Dear Mark V,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration you’ve experienced with our service. We understand how critical timely access to medication is, and we are truly sorry for the lack of response and the challenges you’ve faced when trying to reach us.
Your feedback is valuable, and we take it seriously. We recognize the urgency of your needs and understand that delays and communication breakdowns are unacceptable. Please know that we are actively working to address these issues internally, improve our response times, and ensure that you receive the medication and support you need without further delay.
We are committed to providing reliable service to our patients, and we understand how disappointing this situation has been. We assure you that we are working with Bonitas to resolve the issues you've raised and to provide a more efficient and responsive service moving forward.
Thank you for your patience, and again, we sincerely apologize for the inconvenience caused.
Regards, Marara Customer Experience team.
Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration you’ve experienced with our service. We understand how critical timely access to medication is, and we are truly sorry for the lack of response and the challenges you’ve faced when trying to reach us.
Your feedback is valuable, and we take it seriously. We recognize the urgency of your needs and understand that delays and communication breakdowns are unacceptable. Please know that we are actively working to address these issues internally, improve our response times, and ensure that you receive the medication and support you need without further delay.
We are committed to providing reliable service to our patients, and we understand how disappointing this situation has been. We assure you that we are working with Bonitas to resolve the issues you've raised and to provide a more efficient and responsive service moving forward.
Thank you for your patience, and again, we sincerely apologize for the inconvenience caused.
Regards, Marara Customer Experience team.