DM
Dieketseng M
1 reviews | Active since Jan 2013
04 Mar 2025, 09:16
What a nightmare to my health
You do not even deserve that 1 star. You have been a nightmare to my health. No call goes through. Even when I was transferred by Bonitas, it went unanswered. Medication was supposed to arrive on 22 February. It is 4 March. Emails aren't even responded to. I am so angry.
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Marara Pharmacy's replyOfficial
05 Mar 2025, 16:02Dear Dieketseng M,
I sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important your health and medication are, and we deeply regret that we have fallen short in providing you with the service you deserve.
I truly apologize for the delay in your medication delivery and for the lack of communication you’ve encountered. We take your feedback seriously and are investigating the issue to ensure this doesn't happen again.
Please know that we are prioritizing your case and will make it our focus to resolve this matter as soon as possible. I will personally follow up to ensure that your medication is delivered promptly, and that all of your inquiries are addressed.
Again, I’m sorry for the experience you’ve had.
Thank you for bringing this to our attention, and we are committed to improving our service.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply05 Mar 2025, 16:02
Official
Dear Dieketseng M,
I sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important your health and medication are, and we deeply regret that we have fallen short in providing you with the service you deserve.
I truly apologize for the delay in your medication delivery and for the lack of communication you’ve encountered. We take your feedback seriously and are investigating the issue to ensure this doesn't happen again.
Please know that we are prioritizing your case and will make it our focus to resolve this matter as soon as possible. I will personally follow up to ensure that your medication is delivered promptly, and that all of your inquiries are addressed.
Again, I’m sorry for the experience you’ve had.
Thank you for bringing this to our attention, and we are committed to improving our service.
Regards,
Marara Customer Experience team.