EM
Eva M
1 reviews | Active since Aug 2023
14 Aug 2023, 13:07
We can die at their hands
This is the worst service ever Gems has made the biggest mistake of taking this **** on. I've had to complain since they've taken over, I do not think they understand the severity of the **** service they provide...it's my 3rd day off my chronic meds, yet they failed to load my script and to top it off I get told I must pay a levy in order for it to be delivered urgently. I feel like they don't care this is a very important service which they can't deliver on and Gems seriously needs to change back or to better but this is not it. Am I going to go through this every month. And the stress doesn't help ones health
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Marara Pharmacy's replyOfficial
21 Sept 2023, 09:57 Dear Eva M I hope this message finds you well. This shall be investigated and detailed feedback shall be provided to you. We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service. To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.
Regards, Marara Customer Experience team
Regards, Marara Customer Experience team
Marara Pharmacy's reply21 Sept 2023, 09:57
Official
Dear Eva M I hope this message finds you well. This shall be investigated and detailed feedback shall be provided to you. We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service. To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.
Regards, Marara Customer Experience team
Regards, Marara Customer Experience team