EL
Elzette L
1 reviews | Active since Jul 2011
26 May 2025, 05:51
Very bad service
As all the previous reviews the same problem Chronic medication not delivered on time Always a struggle We never had problems with Dischem, they will always phone us upfront and delivered on time @Bonitas you please need to consider another partner
I phoned last week to request our medicine nothing received or any phone call Pathetic
Marara Pharmacy you don't even deserve 1 star
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Replies (1)
Marara Pharmacy's replyOfficial
26 May 2025, 14:23 Dear Elzette,
Thank you for taking the time to share your feedback. We sincerely apologize for the ongoing difficulties you’ve experienced with the delivery of your chronic medication and for the frustration and inconvenience this has caused.
We fully acknowledge that timely delivery and proactive communication are essential, especially for chronic medication. It is clear from your experience that we have fallen short in this regard, and for that, we are truly sorry.
Please be assured that your concerns have been escalated to our management team for urgent review. We are currently investigating the delay related to your recent request and will contact you directly to ensure your medication is dispatched without any further delay.
We are also reviewing your communication history to understand where the breakdown occurred and to prevent a recurrence.
We are also reviewing your communication history to understand where the breakdown occurred and to prevent a recurrence.
We value all feedback, whether positive or critical, as it helps us improve our service.
We are committed to restoring your trust and providing the level of service you rightfully expect.
We are committed to restoring your trust and providing the level of service you rightfully expect.
Once again, we apologize for the inconvenience and appreciate your patience.
Regards
Marara Customer Experience Team
Regards
Marara Customer Experience Team
Marara Pharmacy's reply26 May 2025, 14:23
Official
Dear Elzette,
Thank you for taking the time to share your feedback. We sincerely apologize for the ongoing difficulties you’ve experienced with the delivery of your chronic medication and for the frustration and inconvenience this has caused.
We fully acknowledge that timely delivery and proactive communication are essential, especially for chronic medication. It is clear from your experience that we have fallen short in this regard, and for that, we are truly sorry.
Please be assured that your concerns have been escalated to our management team for urgent review. We are currently investigating the delay related to your recent request and will contact you directly to ensure your medication is dispatched without any further delay.
We are also reviewing your communication history to understand where the breakdown occurred and to prevent a recurrence.
We are also reviewing your communication history to understand where the breakdown occurred and to prevent a recurrence.
We value all feedback, whether positive or critical, as it helps us improve our service.
We are committed to restoring your trust and providing the level of service you rightfully expect.
We are committed to restoring your trust and providing the level of service you rightfully expect.
Once again, we apologize for the inconvenience and appreciate your patience.
Regards
Marara Customer Experience Team
Regards
Marara Customer Experience Team