FD
Fezokuhle D
1 reviews | Active since Jan 2023
03 Aug 2025, 18:30
Utter dissatisfaction
It doesn't matter how many times you call them prior to your medication depleting they are just not interested in rendering the service I pay them to do. Every month I must call and my medication is always late regardless. They are just useless, dealing with them is like pull pulling your teeth... Pharmacy direct was the absolute best I don't know why Bonitas decided to change them.
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Replies (1)
Marara Pharmacy's replyOfficial
04 Aug 2025, 15:35Dear Fezokuhle Duma
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.
We understand how critical it is for medication to be delivered on time. I will escalate this matter to the relevant team and request that your case be reviewed to ensure better handling moving forward.
Regards
Marara Customer Experience Team
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.
We understand how critical it is for medication to be delivered on time. I will escalate this matter to the relevant team and request that your case be reviewed to ensure better handling moving forward.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply04 Aug 2025, 15:35
Official
Dear Fezokuhle Duma
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.
We understand how critical it is for medication to be delivered on time. I will escalate this matter to the relevant team and request that your case be reviewed to ensure better handling moving forward.
Regards
Marara Customer Experience Team
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.
We understand how critical it is for medication to be delivered on time. I will escalate this matter to the relevant team and request that your case be reviewed to ensure better handling moving forward.
Regards
Marara Customer Experience Team