SW
Sidney W
1 reviews | Active since Apr 2025
07 Apr 2025, 13:15
Useless service provider.
very poor service, since Marara Pharmacy are handling chronic medication for Bonitas I have had endless problems, delayed delivery of medication, medication processed under the wrong dependent who is not even on chronic medication, this is causing my funds to be taken for medication that is not needed. Marara needs to beheld liable for funds taken from my medical aid for their mistakes. The call centre is useless as firstly the lines are bad, secondly the operators cant answer simple questions and does not grasp what you are saying when the problems are explained. I never had this issues prior to Marara taking over to from Pharmacy Direct.
Helpful (0)
Replies (3)0
Replies (3)
Marara Pharmacy's replyOfficial
08 Apr 2025, 09:35Good day Mr. Williams,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Marara Pharmacy's reply08 Apr 2025, 09:35
Official
Good day Mr. Williams,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
SW
Sidney W's updateReviewer Update
08 Apr 2025, 12:44this generic response gives me no confidence in what you are committing to, I was on numerous calls where I was told your clinical department will contact me of which they have still not done.
your service is pathetic to put it lightly, I hope Bonita's will look into all of these complaints and consider bringing Pharmacy Direct back.
your service is pathetic to put it lightly, I hope Bonita's will look into all of these complaints and consider bringing Pharmacy Direct back.
SW
Sidney W's update08 Apr 2025, 12:44
Reviewer Update
this generic response gives me no confidence in what you are committing to, I was on numerous calls where I was told your clinical department will contact me of which they have still not done.
your service is pathetic to put it lightly, I hope Bonita's will look into all of these complaints and consider bringing Pharmacy Direct back.
your service is pathetic to put it lightly, I hope Bonita's will look into all of these complaints and consider bringing Pharmacy Direct back.
Marara Pharmacy's replyOfficial
08 Apr 2025, 16:51Good day Mr. Williams,
Thank you for taking our call. Please email *** for any urgent escalations.
Regards
Thank you for taking our call. Please email *** for any urgent escalations.
Regards
Marara Pharmacy's reply08 Apr 2025, 16:51
Official
Good day Mr. Williams,
Thank you for taking our call. Please email *** for any urgent escalations.
Regards
Thank you for taking our call. Please email *** for any urgent escalations.
Regards