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Ntogobetsa N
1 reviews | Active since Nov 2021
22 Apr 2025, 05:04
Useless pharmacy
This pharmacy they don't care about our lives. I submitted the prescription for my chronic medication in February, they only once delivered the needles and pills that are not on my script. Even today I am still waiting for my medication. I am using my money to buy medication and they are busy issuing invoices to my medical aid claiming for medication that they are not supplying. This is pharmacy they don't care about our life's .
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Marara Pharmacy's replyOfficial
23 Apr 2025, 12:09Dear Ntogobetsa georgina N,
Thank you for bringing this to our attention.
First and foremost, I would like to sincerely apologize for the inconvenience and distress you’ve experienced. Your health and well-being are very important to us, and I’m truly sorry that our service has fallen short of your expectations.
We take your concerns seriously, especially regarding the delay in receiving your chronic medication, the incorrect items delivered, and the billing issues. This is not the level of service we aim to provide.
I will personally follow up with our team to investigate what went wrong and ensure that the correct medication is delivered to you as soon as possible. Additionally, we will review the billing to your medical aid and make any necessary corrections.
Once again, I’m very sorry for the frustration this has caused and thank you for your patience and for giving us the opportunity to make this right.
Best regards
Marara Customer Experience Team
Best regards
Marara Customer Experience Team
Marara Pharmacy's reply23 Apr 2025, 12:09
Official
Dear Ntogobetsa georgina N,
Thank you for bringing this to our attention.
First and foremost, I would like to sincerely apologize for the inconvenience and distress you’ve experienced. Your health and well-being are very important to us, and I’m truly sorry that our service has fallen short of your expectations.
We take your concerns seriously, especially regarding the delay in receiving your chronic medication, the incorrect items delivered, and the billing issues. This is not the level of service we aim to provide.
I will personally follow up with our team to investigate what went wrong and ensure that the correct medication is delivered to you as soon as possible. Additionally, we will review the billing to your medical aid and make any necessary corrections.
Once again, I’m very sorry for the frustration this has caused and thank you for your patience and for giving us the opportunity to make this right.
Best regards
Marara Customer Experience Team
Best regards
Marara Customer Experience Team