TM
Treasure M
1 reviews | Active since Mar 2025
12 Mar 2025, 14:25
useless
I've been trying to get a hold of your call Centre and i don't get through been trying for over a week tried emailing and don't get a response from anyone , some of my meds are finished and still haven't received them i never had this issue with Pharmacy direct
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Marara Pharmacy's replyOfficial
14 Mar 2025, 12:28Dear Treasure M,
Thank you for reaching out and bringing this to our attention. I sincerely apologize for the difficulty you’ve had in contacting our call center and the lack of response to your emails. I understand how frustrating this situation must be, especially when your medication is running low.
Please know that this is not the level of service we aim to provide, and I deeply regret the inconvenience you’ve experienced. I have escalated your concern to our customer support team to ensure that your medication is prioritized and delivered to you without further delay.
In the meantime, I would like to personally assist you with this issue. Could you kindly provide me with your order details, so I can follow up and ensure the remaining medication is sent to you as soon as possible?
Once again, I apologize for the frustration and inconvenience you’ve encountered. We are actively working to improve our response times, and I appreciate your patience as we resolve this matter.
Thank you for your understanding. Regards,
Marara Customer Experience team.
Thank you for reaching out and bringing this to our attention. I sincerely apologize for the difficulty you’ve had in contacting our call center and the lack of response to your emails. I understand how frustrating this situation must be, especially when your medication is running low.
Please know that this is not the level of service we aim to provide, and I deeply regret the inconvenience you’ve experienced. I have escalated your concern to our customer support team to ensure that your medication is prioritized and delivered to you without further delay.
In the meantime, I would like to personally assist you with this issue. Could you kindly provide me with your order details, so I can follow up and ensure the remaining medication is sent to you as soon as possible?
Once again, I apologize for the frustration and inconvenience you’ve encountered. We are actively working to improve our response times, and I appreciate your patience as we resolve this matter.
Thank you for your understanding. Regards,
Marara Customer Experience team.
Marara Pharmacy's reply14 Mar 2025, 12:28
Official
Dear Treasure M,
Thank you for reaching out and bringing this to our attention. I sincerely apologize for the difficulty you’ve had in contacting our call center and the lack of response to your emails. I understand how frustrating this situation must be, especially when your medication is running low.
Please know that this is not the level of service we aim to provide, and I deeply regret the inconvenience you’ve experienced. I have escalated your concern to our customer support team to ensure that your medication is prioritized and delivered to you without further delay.
In the meantime, I would like to personally assist you with this issue. Could you kindly provide me with your order details, so I can follow up and ensure the remaining medication is sent to you as soon as possible?
Once again, I apologize for the frustration and inconvenience you’ve encountered. We are actively working to improve our response times, and I appreciate your patience as we resolve this matter.
Thank you for your understanding. Regards,
Marara Customer Experience team.
Thank you for reaching out and bringing this to our attention. I sincerely apologize for the difficulty you’ve had in contacting our call center and the lack of response to your emails. I understand how frustrating this situation must be, especially when your medication is running low.
Please know that this is not the level of service we aim to provide, and I deeply regret the inconvenience you’ve experienced. I have escalated your concern to our customer support team to ensure that your medication is prioritized and delivered to you without further delay.
In the meantime, I would like to personally assist you with this issue. Could you kindly provide me with your order details, so I can follow up and ensure the remaining medication is sent to you as soon as possible?
Once again, I apologize for the frustration and inconvenience you’ve encountered. We are actively working to improve our response times, and I appreciate your patience as we resolve this matter.
Thank you for your understanding. Regards,
Marara Customer Experience team.