Useless

Dear Michelle B,

I’m truly sorry to hear about your negative experience, and I completely understand your frustration. 

We take feedback like yours very seriously and will look into this matter further to ensure it doesn’t happen again. I also agree that proper review checks are essential, and we’ll make sure to address this with Bonitas. 

If you would like, please feel free to share more details with me, and I’ll personally ensure that your concerns are looked into.

Thank you for bringing this to our attention, and I apologize again for the inconvenience.

Regards, 
Marara Customer Experience team.