ME
Musa E
1 reviews | Active since May 2014
24 Mar 2025, 11:20
Urgent Chronic meds needed
Loaded my new script from the beginning of march.
Received sms march 18th it is out for delivery.
Phoned today. And only 1 of my 2 chronic medication is out for delivery, not even my main chronic athma pump. I sent uploaded 2 scripts.
I wonder what would happen if something serious were to happen to me. I have had to buy asthma pumps in the meantime and it is not helping my chest. I spend over R200 airtime to get hold of the call centre.
This is atrocious service!! I have had to pay for quick relief pumps and airtime, I doubt I will get this money back.
I need my chronic medication!!!!
I am tired and need advice how to take this further. I paying a medical aid for efficient service and liable service. now I get this.
Helpful (0)
Replies (6)0
Replies (6)ME
Musa E's updateReviewer Update
24 Mar 2025, 11:25There website is now down. Cannot reach them by phone, email or whatsapp. This is pathetic!!!!!!
ME
Musa E's update24 Mar 2025, 11:25
Reviewer Update
There website is now down. Cannot reach them by phone, email or whatsapp. This is pathetic!!!!!!
Marara Pharmacy's replyOfficial
25 Mar 2025, 14:00Dear Musa E,
I would like to sincerely apologize for the inconvenience and frustration caused by the incomplete delivery of your chronic medication. I understand how important it is for you to have access to your prescribed medication, especially for your asthma pump, and I am deeply sorry for the impact this delay has had on your health and well-being.
First and foremost, I want to assure you that we are taking this matter seriously. It seems that there was an error in processing your order, which led to the omission of your asthma medication.
This is completely unacceptable, and I am personally ensuring that your full order, including the asthma pump, is expedited and delivered as a priority.I understand that you have already incurred additional costs for purchasing a quick relief asthma pump, and I apologize for this extra financial burden.
I would also like to thank you for bringing this to our attention. We take your feedback seriously and will be investigating what went wrong with your order to ensure this doesn’t happen again. Your health and satisfaction are our top priorities, and we are committed to improving our service.
Please allow me to arrange an immediate resolution for the delivery of your asthma pump.
Once again, I sincerely apologize for the distress this situation has caused.
Thank you for your patience and understanding.
Regards Marara Customer Experience team
I would like to sincerely apologize for the inconvenience and frustration caused by the incomplete delivery of your chronic medication. I understand how important it is for you to have access to your prescribed medication, especially for your asthma pump, and I am deeply sorry for the impact this delay has had on your health and well-being.
First and foremost, I want to assure you that we are taking this matter seriously. It seems that there was an error in processing your order, which led to the omission of your asthma medication.
This is completely unacceptable, and I am personally ensuring that your full order, including the asthma pump, is expedited and delivered as a priority.I understand that you have already incurred additional costs for purchasing a quick relief asthma pump, and I apologize for this extra financial burden.
I would also like to thank you for bringing this to our attention. We take your feedback seriously and will be investigating what went wrong with your order to ensure this doesn’t happen again. Your health and satisfaction are our top priorities, and we are committed to improving our service.
Please allow me to arrange an immediate resolution for the delivery of your asthma pump.
Once again, I sincerely apologize for the distress this situation has caused.
Thank you for your patience and understanding.
Regards Marara Customer Experience team
Marara Pharmacy's reply25 Mar 2025, 14:00
Official
Dear Musa E,
I would like to sincerely apologize for the inconvenience and frustration caused by the incomplete delivery of your chronic medication. I understand how important it is for you to have access to your prescribed medication, especially for your asthma pump, and I am deeply sorry for the impact this delay has had on your health and well-being.
First and foremost, I want to assure you that we are taking this matter seriously. It seems that there was an error in processing your order, which led to the omission of your asthma medication.
This is completely unacceptable, and I am personally ensuring that your full order, including the asthma pump, is expedited and delivered as a priority.I understand that you have already incurred additional costs for purchasing a quick relief asthma pump, and I apologize for this extra financial burden.
I would also like to thank you for bringing this to our attention. We take your feedback seriously and will be investigating what went wrong with your order to ensure this doesn’t happen again. Your health and satisfaction are our top priorities, and we are committed to improving our service.
Please allow me to arrange an immediate resolution for the delivery of your asthma pump.
Once again, I sincerely apologize for the distress this situation has caused.
Thank you for your patience and understanding.
Regards Marara Customer Experience team
I would like to sincerely apologize for the inconvenience and frustration caused by the incomplete delivery of your chronic medication. I understand how important it is for you to have access to your prescribed medication, especially for your asthma pump, and I am deeply sorry for the impact this delay has had on your health and well-being.
First and foremost, I want to assure you that we are taking this matter seriously. It seems that there was an error in processing your order, which led to the omission of your asthma medication.
This is completely unacceptable, and I am personally ensuring that your full order, including the asthma pump, is expedited and delivered as a priority.I understand that you have already incurred additional costs for purchasing a quick relief asthma pump, and I apologize for this extra financial burden.
I would also like to thank you for bringing this to our attention. We take your feedback seriously and will be investigating what went wrong with your order to ensure this doesn’t happen again. Your health and satisfaction are our top priorities, and we are committed to improving our service.
Please allow me to arrange an immediate resolution for the delivery of your asthma pump.
Once again, I sincerely apologize for the distress this situation has caused.
Thank you for your patience and understanding.
Regards Marara Customer Experience team
ME
Musa E's updateReviewer Update
27 Mar 2025, 17:43Thank you for giving the situation attention and understanding the severity of the situation.
I have received an asthavrnt pump today, an eco haler. I had requested they send the normal asthavent pump as it is more efficient than the exo haler. This exo haler I'm not going to use and will be a waste.
I have not received my main asthma chronic pump, sereflo 50 250.
So essentially, I still don't have meds. This now has the possibility of only arriving next week.
Which is April.
So for the month of March I have received no medication. Wow.
And who is to say when I will get my April meds and if it will be the right ones.
Very concerned.
I have received an asthavrnt pump today, an eco haler. I had requested they send the normal asthavent pump as it is more efficient than the exo haler. This exo haler I'm not going to use and will be a waste.
I have not received my main asthma chronic pump, sereflo 50 250.
So essentially, I still don't have meds. This now has the possibility of only arriving next week.
Which is April.
So for the month of March I have received no medication. Wow.
And who is to say when I will get my April meds and if it will be the right ones.
Very concerned.
ME
Musa E's update27 Mar 2025, 17:43
Reviewer Update
Thank you for giving the situation attention and understanding the severity of the situation.
I have received an asthavrnt pump today, an eco haler. I had requested they send the normal asthavent pump as it is more efficient than the exo haler. This exo haler I'm not going to use and will be a waste.
I have not received my main asthma chronic pump, sereflo 50 250.
So essentially, I still don't have meds. This now has the possibility of only arriving next week.
Which is April.
So for the month of March I have received no medication. Wow.
And who is to say when I will get my April meds and if it will be the right ones.
Very concerned.
I have received an asthavrnt pump today, an eco haler. I had requested they send the normal asthavent pump as it is more efficient than the exo haler. This exo haler I'm not going to use and will be a waste.
I have not received my main asthma chronic pump, sereflo 50 250.
So essentially, I still don't have meds. This now has the possibility of only arriving next week.
Which is April.
So for the month of March I have received no medication. Wow.
And who is to say when I will get my April meds and if it will be the right ones.
Very concerned.
Marara Pharmacy's replyOfficial
28 Mar 2025, 14:50Good day Mr Engel,
please note we were trying to contact you for urgent assistance. kindly contact us on *** or ***.
Regards
Marara Customer Service Team
please note we were trying to contact you for urgent assistance. kindly contact us on *** or ***.
Regards
Marara Customer Service Team
Marara Pharmacy's reply28 Mar 2025, 14:50
Official
Good day Mr Engel,
please note we were trying to contact you for urgent assistance. kindly contact us on *** or ***.
Regards
Marara Customer Service Team
please note we were trying to contact you for urgent assistance. kindly contact us on *** or ***.
Regards
Marara Customer Service Team
ME
Musa E's updateReviewer Update
01 Apr 2025, 10:33Hi, You called one on a Friday afternoon while I'm in traffic and that's it, you give up.
Please call me cagain to resolve like you said you are going to resolve it, not pass buck for me to phone.
I received 1 incorrect pump at the end of March and no preventer pump.
It is now April and no delivery.
This is appauling.
This is how you treat a chronic asthma patient.
Please call me cagain to resolve like you said you are going to resolve it, not pass buck for me to phone.
I received 1 incorrect pump at the end of March and no preventer pump.
It is now April and no delivery.
This is appauling.
This is how you treat a chronic asthma patient.
ME
Musa E's update01 Apr 2025, 10:33
Reviewer Update
Hi, You called one on a Friday afternoon while I'm in traffic and that's it, you give up.
Please call me cagain to resolve like you said you are going to resolve it, not pass buck for me to phone.
I received 1 incorrect pump at the end of March and no preventer pump.
It is now April and no delivery.
This is appauling.
This is how you treat a chronic asthma patient.
Please call me cagain to resolve like you said you are going to resolve it, not pass buck for me to phone.
I received 1 incorrect pump at the end of March and no preventer pump.
It is now April and no delivery.
This is appauling.
This is how you treat a chronic asthma patient.
Marara Pharmacy's replyOfficial
01 Apr 2025, 12:01Good day Mr Engel.
Thank you for taking our call.
Regards
Thank you for taking our call.
Regards
Marara Pharmacy's reply01 Apr 2025, 12:01
Official
Good day Mr Engel.
Thank you for taking our call.
Regards
Thank you for taking our call.
Regards