DT
Dimakatso T
1 reviews | Active since Oct 2020
26 May 2025, 15:48
Unsatisfied customer
I am very disappointed with this pharmacy that doesn't know what is meant by chronic medication that it's very important for a person to take meds daily,,I received medication a week ago but it was not the complete medication I've been texting agents on whatsap with no help,I've been calling n I'm put on hold for 20min to 30 min I was told medication will arrive but nothing ,,it's been 6 days since I've been **** to and made a fool I mean this is My health.
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Replies (1)
Marara Pharmacy's replyOfficial
27 May 2025, 09:31Dear Dimakatso T,
Thank you for reaching out and sharing your concerns. I sincerely apologize for the frustration and inconvenience you have experienced with your medication order and our service. We understand how critical it is to receive your chronic medication on time, and I’m truly sorry that we have let you down.
Please know that your health and satisfaction are very important to us. I will personally look into your case immediately to understand what caused the delay and ensure that your complete medication is delivered to you without further delay.
Could you kindly provide me with your order number or any other details so I can prioritize this matter? Also, I will arrange for one of our senior team members to contact you directly to resolve this as quickly as possible.
Thank you for your patience and for giving us the opportunity to make this right.
Regards
Marara Customer Experience Team
Thank you for reaching out and sharing your concerns. I sincerely apologize for the frustration and inconvenience you have experienced with your medication order and our service. We understand how critical it is to receive your chronic medication on time, and I’m truly sorry that we have let you down.
Please know that your health and satisfaction are very important to us. I will personally look into your case immediately to understand what caused the delay and ensure that your complete medication is delivered to you without further delay.
Could you kindly provide me with your order number or any other details so I can prioritize this matter? Also, I will arrange for one of our senior team members to contact you directly to resolve this as quickly as possible.
Thank you for your patience and for giving us the opportunity to make this right.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply27 May 2025, 09:31
Official
Dear Dimakatso T,
Thank you for reaching out and sharing your concerns. I sincerely apologize for the frustration and inconvenience you have experienced with your medication order and our service. We understand how critical it is to receive your chronic medication on time, and I’m truly sorry that we have let you down.
Please know that your health and satisfaction are very important to us. I will personally look into your case immediately to understand what caused the delay and ensure that your complete medication is delivered to you without further delay.
Could you kindly provide me with your order number or any other details so I can prioritize this matter? Also, I will arrange for one of our senior team members to contact you directly to resolve this as quickly as possible.
Thank you for your patience and for giving us the opportunity to make this right.
Regards
Marara Customer Experience Team
Thank you for reaching out and sharing your concerns. I sincerely apologize for the frustration and inconvenience you have experienced with your medication order and our service. We understand how critical it is to receive your chronic medication on time, and I’m truly sorry that we have let you down.
Please know that your health and satisfaction are very important to us. I will personally look into your case immediately to understand what caused the delay and ensure that your complete medication is delivered to you without further delay.
Could you kindly provide me with your order number or any other details so I can prioritize this matter? Also, I will arrange for one of our senior team members to contact you directly to resolve this as quickly as possible.
Thank you for your patience and for giving us the opportunity to make this right.
Regards
Marara Customer Experience Team