FM
Fatima M
1 reviews | Active since Dec 2012
04 Mar 2026, 09:50
Unreliable pharmacy service - you don't value life
You have the most pathetic service levels. You billed my medical aid on 21/02/2026. Today is 04/03/2026 and you have not delivered my medication. I call the call centre to be told that it is on hold because of a levy. I pay this cash every month - how is it different this month? Also, was i supposed to smell or get smoke signals about the levy? You made no attempt to contact me.
Then i returned incorrect stuff last month that was not correctly dispensed. You billed my medical aid, collected the incorrect stuff, but did not reverse that on my medical aid or send me the correct stuff. You don't even deserve this 1 rating - it should be a -10
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Replies (1)Marara Pharmacy's replyOfficial
09 Mar 2026, 09:31Dear Fatima Maccario,
Please accept our sincere apologies for the frustration and inconvenience you have experienced. We understand how important it is for you to receive your medication on time, and we regret that this has not been your experience.
We have escalated the matter to our CRM Department, and a representative will contact you directly to investigate the issues you raised,
Thank you for bringing this to our attention. We appreciate your patience while we work to resolve this matter as a priority.
Kind regards,
Marara Pharmacy Team
Please accept our sincere apologies for the frustration and inconvenience you have experienced. We understand how important it is for you to receive your medication on time, and we regret that this has not been your experience.
We have escalated the matter to our CRM Department, and a representative will contact you directly to investigate the issues you raised,
Thank you for bringing this to our attention. We appreciate your patience while we work to resolve this matter as a priority.
Kind regards,
Marara Pharmacy Team
Marara Pharmacy's reply09 Mar 2026, 09:31
Official
Dear Fatima Maccario,
Please accept our sincere apologies for the frustration and inconvenience you have experienced. We understand how important it is for you to receive your medication on time, and we regret that this has not been your experience.
We have escalated the matter to our CRM Department, and a representative will contact you directly to investigate the issues you raised,
Thank you for bringing this to our attention. We appreciate your patience while we work to resolve this matter as a priority.
Kind regards,
Marara Pharmacy Team
Please accept our sincere apologies for the frustration and inconvenience you have experienced. We understand how important it is for you to receive your medication on time, and we regret that this has not been your experience.
We have escalated the matter to our CRM Department, and a representative will contact you directly to investigate the issues you raised,
Thank you for bringing this to our attention. We appreciate your patience while we work to resolve this matter as a priority.
Kind regards,
Marara Pharmacy Team
