TL
Thelma L
1 reviews | Active since Nov 2023
15 Nov 2023, 22:24
Unreliable delivery services
Marara Pharmacy has the worst service ever. My son who is on chronic medication has been without medication for 5 days because of non delivery of medication. I called them 3 times and all three times they promised that medication would be delivered the very same day but that did not happen.
My son is not allowed at school if he doesn't have medication which means I must not go to work to look after him.
I am very disappointed in their unreliable delivery services. I never had this problem with medipost they were also a day or 2 earlier then expected.
Mara pharmacy is really not user-friendly
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Marara Pharmacy's replyOfficial
21 Nov 2023, 08:15 Dear Thelma L I hope this message finds you well. I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the worst service you recently experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused. We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service. To aid us in our investigations and to ensure a speedy resolution to this issue. Please send us an email to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation. Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation. Regards, Marara Customer Experience team.
Marara Pharmacy's reply21 Nov 2023, 08:15
Official
Dear Thelma L I hope this message finds you well. I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the worst service you recently experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused. We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service. To aid us in our investigations and to ensure a speedy resolution to this issue. Please send us an email to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation. Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation. Regards, Marara Customer Experience team.