BS
Busisiwe S
1 reviews | Active since Feb 2014
05 May 2025, 14:43
Unprofessional
Bad service tha I. received from Marara they delivered medication 3weeks ago no one contacted me they left medication with security guards unit no wrong and medication is very fragile must be in the fridge imagine 3weeks medication inside guard toom
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Replies (1)
Marara Pharmacy's replyOfficial
06 May 2025, 11:59Dear Busisiwe S,
Thank you for reaching out to bring this matter to our attention. I sincerely apologize for the poor service you received regarding your medication delivery.It is completely unacceptable that your medication, which required refrigeration, was left with the security guards without anyone contacting you.
This is a serious oversight, and we understand how this must have caused frustration and concern, especially considering the fragility of the medication.
Rest assured, we take this issue very seriously, and we are taking immediate steps to ensure that this does not happen again.
I would also like to confirm the status of your medication to determine if it is still safe for use or if a replacement is necessary.
Once again, I sincerely apologize for the inconvenience this has caused and thank you for your patience as we resolve this matter.
We value your feedback and will be using it to improve our services moving forward.
Regards
Marara Customer Experience Team
Thank you for reaching out to bring this matter to our attention. I sincerely apologize for the poor service you received regarding your medication delivery.It is completely unacceptable that your medication, which required refrigeration, was left with the security guards without anyone contacting you.
This is a serious oversight, and we understand how this must have caused frustration and concern, especially considering the fragility of the medication.
Rest assured, we take this issue very seriously, and we are taking immediate steps to ensure that this does not happen again.
I would also like to confirm the status of your medication to determine if it is still safe for use or if a replacement is necessary.
Once again, I sincerely apologize for the inconvenience this has caused and thank you for your patience as we resolve this matter.
We value your feedback and will be using it to improve our services moving forward.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply06 May 2025, 11:59
Official
Dear Busisiwe S,
Thank you for reaching out to bring this matter to our attention. I sincerely apologize for the poor service you received regarding your medication delivery.It is completely unacceptable that your medication, which required refrigeration, was left with the security guards without anyone contacting you.
This is a serious oversight, and we understand how this must have caused frustration and concern, especially considering the fragility of the medication.
Rest assured, we take this issue very seriously, and we are taking immediate steps to ensure that this does not happen again.
I would also like to confirm the status of your medication to determine if it is still safe for use or if a replacement is necessary.
Once again, I sincerely apologize for the inconvenience this has caused and thank you for your patience as we resolve this matter.
We value your feedback and will be using it to improve our services moving forward.
Regards
Marara Customer Experience Team
Thank you for reaching out to bring this matter to our attention. I sincerely apologize for the poor service you received regarding your medication delivery.It is completely unacceptable that your medication, which required refrigeration, was left with the security guards without anyone contacting you.
This is a serious oversight, and we understand how this must have caused frustration and concern, especially considering the fragility of the medication.
Rest assured, we take this issue very seriously, and we are taking immediate steps to ensure that this does not happen again.
I would also like to confirm the status of your medication to determine if it is still safe for use or if a replacement is necessary.
Once again, I sincerely apologize for the inconvenience this has caused and thank you for your patience as we resolve this matter.
We value your feedback and will be using it to improve our services moving forward.
Regards
Marara Customer Experience Team