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Selaelo M

1 reviews | Active since Nov 2024

22 Nov 2024, 08:54

Unfair treatment by Marara pharmacy

Poor service I was moved from Medipost to Marara and the experience was forever horible they know they deal with dispensing chronic medication meaning our life depends on that. They will not deliver until you call them then they will tell you make a payment first before the medication can be dispensed. You ask for a debit order facility they do not have. There was a query of an account of R191 and they could not prove I owe the money I asked for telephone records and that I will go to the bank and ask for bank records as the matter was very old. Waiting and only for the account to be handed to attorney for collection. This is bad business practice. Unprofessional at higher grade. Lerato Khoza was the finance lady working on this. I can’t be blaclisted for R191 of collection that I dd not cause

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Replies (1)
Marara Pharmacy
Marara Pharmacy's reply22 Nov 2024, 12:28
Official
Dear Selaelo M I hope this message finds you well.  I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the unfair treatment you have received. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused.  We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.  To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.  Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.  Regards, Marara Customer Experience team.