EM
Esther M
1 reviews | Active since Nov 2024
22 Jan 2026, 14:20
Unacceptable Medication Delays – Health Put at Risk
Marara Pharmacy’s service has been extremely poor and unsafe. My first delivery took over a month, leaving me without medication. My most recent delivery was due on the 19th; today is the 22nd and I still have nothing. My last pill was taken on the 18th.
Despite multiple calls, I was repeatedly told the medication was “on the way,” which was untrue. There has been no urgency, accountability, or clear communication.
Medication is essential, not optional. Delays like this put patients’ health at risk. I have now returned to Clicks Pharmacy due to these repeated failures.
This level of service is unacceptable and needs urgent intervention.
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Marara Pharmacy's replyOfficial
26 Jan 2026, 12:44Dear Esther,
We sincerely apologise for the experience you have had and for the distress caused by the delays in receiving your medication. We fully acknowledge that chronic medication is essential, and any interruption can place a patient’s health at risk. This is not the level of service we aim to provide.
We regret that you were left without medication and that the communication you received did not accurately reflect the status of your delivery. Your concerns is well noted
Thank you for bringing this matter to our attention. We truly regret the inconvenience and risk this situation has caused.
Kind regards,
Marara Pharmacy Care Team
We sincerely apologise for the experience you have had and for the distress caused by the delays in receiving your medication. We fully acknowledge that chronic medication is essential, and any interruption can place a patient’s health at risk. This is not the level of service we aim to provide.
We regret that you were left without medication and that the communication you received did not accurately reflect the status of your delivery. Your concerns is well noted
Thank you for bringing this matter to our attention. We truly regret the inconvenience and risk this situation has caused.
Kind regards,
Marara Pharmacy Care Team
Marara Pharmacy's reply26 Jan 2026, 12:44
Official
Dear Esther,
We sincerely apologise for the experience you have had and for the distress caused by the delays in receiving your medication. We fully acknowledge that chronic medication is essential, and any interruption can place a patient’s health at risk. This is not the level of service we aim to provide.
We regret that you were left without medication and that the communication you received did not accurately reflect the status of your delivery. Your concerns is well noted
Thank you for bringing this matter to our attention. We truly regret the inconvenience and risk this situation has caused.
Kind regards,
Marara Pharmacy Care Team
We sincerely apologise for the experience you have had and for the distress caused by the delays in receiving your medication. We fully acknowledge that chronic medication is essential, and any interruption can place a patient’s health at risk. This is not the level of service we aim to provide.
We regret that you were left without medication and that the communication you received did not accurately reflect the status of your delivery. Your concerns is well noted
Thank you for bringing this matter to our attention. We truly regret the inconvenience and risk this situation has caused.
Kind regards,
Marara Pharmacy Care Team