DD
Doreen D
1 reviews | Active since Sept 2023
30 Jul 2025, 16:25
Traumatized with bad service post Heart attack
I have had the worst experience ever in the 3rd month of my Chronic meds delivery, More traumatic because it's my Heart medication which I've been using out of hospital for 2 months only Post Angiograms twice and 6 Stents insitu
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Marara Pharmacy's replyOfficial
31 Jul 2025, 13:05Dear Doreen D,
Thank you for reaching out and bringing this to our attention.
We are deeply sorry to hear about your experience, especially considering the seriousness of your condition and the importance of your chronic heart medication following your recent medical procedures. Please accept our sincere apologies for the distress and inconvenience caused.
We fully acknowledge the urgency and critical nature of ensuring timely and accurate delivery of your chronic medication, particularly under such sensitive circumstances. What you’ve described is completely unacceptable, and we understand how this situation may have added unnecessary trauma during an already difficult recovery.
We are treating this matter with the highest priority and have escalated it to the relevant teams for immediate investigation. Our goal is to ensure that your medication is delivered without any further delay and that measures are put in place to prevent such an occurrence from happening again.
Please be assured of our full commitment to resolving this issue swiftly and restoring your confidence in our service.
Once again, we sincerely apologise for the distress and frustration this has caused.
Thank you for your patience and for allowing us the opportunity to make things right.
Regards
Marara Customer Experience Team
Thank you for reaching out and bringing this to our attention.
We are deeply sorry to hear about your experience, especially considering the seriousness of your condition and the importance of your chronic heart medication following your recent medical procedures. Please accept our sincere apologies for the distress and inconvenience caused.
We fully acknowledge the urgency and critical nature of ensuring timely and accurate delivery of your chronic medication, particularly under such sensitive circumstances. What you’ve described is completely unacceptable, and we understand how this situation may have added unnecessary trauma during an already difficult recovery.
We are treating this matter with the highest priority and have escalated it to the relevant teams for immediate investigation. Our goal is to ensure that your medication is delivered without any further delay and that measures are put in place to prevent such an occurrence from happening again.
Please be assured of our full commitment to resolving this issue swiftly and restoring your confidence in our service.
Once again, we sincerely apologise for the distress and frustration this has caused.
Thank you for your patience and for allowing us the opportunity to make things right.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply31 Jul 2025, 13:05
Official
Dear Doreen D,
Thank you for reaching out and bringing this to our attention.
We are deeply sorry to hear about your experience, especially considering the seriousness of your condition and the importance of your chronic heart medication following your recent medical procedures. Please accept our sincere apologies for the distress and inconvenience caused.
We fully acknowledge the urgency and critical nature of ensuring timely and accurate delivery of your chronic medication, particularly under such sensitive circumstances. What you’ve described is completely unacceptable, and we understand how this situation may have added unnecessary trauma during an already difficult recovery.
We are treating this matter with the highest priority and have escalated it to the relevant teams for immediate investigation. Our goal is to ensure that your medication is delivered without any further delay and that measures are put in place to prevent such an occurrence from happening again.
Please be assured of our full commitment to resolving this issue swiftly and restoring your confidence in our service.
Once again, we sincerely apologise for the distress and frustration this has caused.
Thank you for your patience and for allowing us the opportunity to make things right.
Regards
Marara Customer Experience Team
Thank you for reaching out and bringing this to our attention.
We are deeply sorry to hear about your experience, especially considering the seriousness of your condition and the importance of your chronic heart medication following your recent medical procedures. Please accept our sincere apologies for the distress and inconvenience caused.
We fully acknowledge the urgency and critical nature of ensuring timely and accurate delivery of your chronic medication, particularly under such sensitive circumstances. What you’ve described is completely unacceptable, and we understand how this situation may have added unnecessary trauma during an already difficult recovery.
We are treating this matter with the highest priority and have escalated it to the relevant teams for immediate investigation. Our goal is to ensure that your medication is delivered without any further delay and that measures are put in place to prevent such an occurrence from happening again.
Please be assured of our full commitment to resolving this issue swiftly and restoring your confidence in our service.
Once again, we sincerely apologise for the distress and frustration this has caused.
Thank you for your patience and for allowing us the opportunity to make things right.
Regards
Marara Customer Experience Team