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Mpfuleni L

1 reviews | Active since Jul 2016

21 Oct 2023, 08:38

The lousiest ,poorest service ever

Marara pharmacy has been my worst nightmare.This from when they took over from Medipost.I’ve never seen steam of people who do not care about good practice.One of my dependants with two chronic illnesses has been without treatment for days on end due to non delivery .Since mid September i communicated with Annie Dhlamini who made me believe that she cares until she decided to do what Marara does best ignore and make empty promises .My sister was without medication until 3rd week October wen Teresa told me she will check where the medication went.Then Octavia or Zini a called and told their truck was highjacked on 27th Sept ,lame excuse if you ask me.Never did anything since then to make sure their chronic customers get their medication.My mom went to a reliable Dischem to get medication unfortunately she couldn’t because Marara already claimed for it.For how long should patients suffer due to Marara pharmacy?Maybe until some loose their life.💔

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Replies (1)
Marara Pharmacy
Marara Pharmacy's reply25 Oct 2023, 16:14
Official
 Dear Mpfuleni Jane L I hope this message finds you well.  I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the service you recently experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused.  We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.  To aid us in our investigations and to ensure a speedy resolution to this issue. Please send us an email to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.  Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.  Regards, Marara Customer Experience team.