VV
Vanessa V
1 reviews | Active since Oct 2011
29 Jul 2025, 10:31
Terrible service
The worst service ever!!!! They keep being late with my mother's medication. When they eventually deliver it is not all the medication - then we struggle to receive the rest of the medication. Belief me it takes hours to get results out of them and various telephone calls. And then they send generic medication with names that my mom do not know and she is 86 years and then it confuses her and she takes the wrong medication at the wrong times. THEY ARE PUTTING MY MOTHERS HEALTH AT RIST!!!!!
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Marara Pharmacy's replyOfficial
31 Jul 2025, 11:48Dear Vanessa V,
Thank you for bringing this matter to our attention. We sincerely apologise for the distress and inconvenience you and your mother have experienced.
Thank you for bringing this matter to our attention. We sincerely apologise for the distress and inconvenience you and your mother have experienced.
We understand how critical it is for chronic medication to be delivered accurately and on time particularly for an elderly patient and we are deeply concerned to hear about the repeated delays, incomplete deliveries, and the confusion caused by unlabeled or unfami**** generic medication.
Please be assured that your mother’s health and safety are of utmost importance to us, and we take your concerns very seriously.
Please be assured that your mother’s health and safety are of utmost importance to us, and we take your concerns very seriously.
We are urgently investigating the issues raised with the pharmacy involved, including the delivery delays, incomplete consignments, and the lack of clear communication regarding generic substitutions. Furthermore, we will ensure that corrective action is taken immediately to prevent further errors and confusion going forward.
We will also work to ensure that all medications are properly labelled and explained, to avoid any further misunderstanding or risk.
We once again apologize for the stress and harm this situation has caused and thank you for your patience as we resolve this matter as a matter of urgency.
Regards
Marara Customer Experience Team
Regards
Marara Customer Experience Team
Marara Pharmacy's reply31 Jul 2025, 11:48
Official
Dear Vanessa V,
Thank you for bringing this matter to our attention. We sincerely apologise for the distress and inconvenience you and your mother have experienced.
Thank you for bringing this matter to our attention. We sincerely apologise for the distress and inconvenience you and your mother have experienced.
We understand how critical it is for chronic medication to be delivered accurately and on time particularly for an elderly patient and we are deeply concerned to hear about the repeated delays, incomplete deliveries, and the confusion caused by unlabeled or unfami**** generic medication.
Please be assured that your mother’s health and safety are of utmost importance to us, and we take your concerns very seriously.
Please be assured that your mother’s health and safety are of utmost importance to us, and we take your concerns very seriously.
We are urgently investigating the issues raised with the pharmacy involved, including the delivery delays, incomplete consignments, and the lack of clear communication regarding generic substitutions. Furthermore, we will ensure that corrective action is taken immediately to prevent further errors and confusion going forward.
We will also work to ensure that all medications are properly labelled and explained, to avoid any further misunderstanding or risk.
We once again apologize for the stress and harm this situation has caused and thank you for your patience as we resolve this matter as a matter of urgency.
Regards
Marara Customer Experience Team
Regards
Marara Customer Experience Team