JM
Julz M
1 reviews | Active since Jul 2025
17 Jul 2025, 21:24
Terrible service!
I sent my prescription 2 weeks ago (9 July 2025). No communication. They processed and claimed the medication from my medical aid already (14 July 2025). I paid the excess. I phoned them 2 times (14 and 16 July 2025). Still no medication delivered (17 July 2025). And this is not the first time with this bad service, actually no service! Would never recommend. But its the service my medical aid use, even if it is the worst! Would give a -10 rating if I could. Really bad experience.
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Marara Pharmacy's replyOfficial
21 Jul 2025, 10:59Dear Julz Marais,
Thank you for reaching out and sharing your concerns. I sincerely apologize for the distress and inconvenience caused by the delay in the delivery of your chronic medication.
We fully understand how vital it is to receive medication on time, and we regret that we did not meet your expectations on this occasion.
Please rest assured that this matter is being treated with urgency, and we are actively investigating the cause of the delay to prevent a recurrence.
We appreciate your patience and understanding, and I am committed to resolving this issue swiftly for you.
Regards
Marara Customer Experience Team
Thank you for reaching out and sharing your concerns. I sincerely apologize for the distress and inconvenience caused by the delay in the delivery of your chronic medication.
We fully understand how vital it is to receive medication on time, and we regret that we did not meet your expectations on this occasion.
Please rest assured that this matter is being treated with urgency, and we are actively investigating the cause of the delay to prevent a recurrence.
We appreciate your patience and understanding, and I am committed to resolving this issue swiftly for you.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply21 Jul 2025, 10:59
Official
Dear Julz Marais,
Thank you for reaching out and sharing your concerns. I sincerely apologize for the distress and inconvenience caused by the delay in the delivery of your chronic medication.
We fully understand how vital it is to receive medication on time, and we regret that we did not meet your expectations on this occasion.
Please rest assured that this matter is being treated with urgency, and we are actively investigating the cause of the delay to prevent a recurrence.
We appreciate your patience and understanding, and I am committed to resolving this issue swiftly for you.
Regards
Marara Customer Experience Team
Thank you for reaching out and sharing your concerns. I sincerely apologize for the distress and inconvenience caused by the delay in the delivery of your chronic medication.
We fully understand how vital it is to receive medication on time, and we regret that we did not meet your expectations on this occasion.
Please rest assured that this matter is being treated with urgency, and we are actively investigating the cause of the delay to prevent a recurrence.
We appreciate your patience and understanding, and I am committed to resolving this issue swiftly for you.
Regards
Marara Customer Experience Team