1 reviews | Active since May 2015
Terrible communication
Uploaded prescriptions on the 30th of September, and still have not received any response feedback or any type of communication from them, have been chatting to them about this on whatsapp, emailed them, tried to ask for call backs but nothing. They sent rhe wrong medical su6and I'm waiting for my own medication.
Dear Lize-Marie V
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your chronic medication. We would like the opportunity to investigate this matter urgently and provide you with feedback.
Our customer service consultant will review your query and contact you directly to discuss the matter, investigate the discrepancies, and assist with a resolution.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
Best regards
Marara Customer Experience Team
Dear Lize-Marie V
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your chronic medication. We would like the opportunity to investigate this matter urgently and provide you with feedback.
Our customer service consultant will review your query and contact you directly to discuss the matter, investigate the discrepancies, and assist with a resolution.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
Best regards
Marara Customer Experience Team
Dear Lize-Marie V
Thank you for your feedback.
We have attempted to contact you to assist with your query; however, we have been unable to reach you.
We have reviewed your complaint and can confirm that you are not allocated to Marara Pharmacy. Although your prescription was received, the claim was rejected due to a pharmacy allocation issue, as you are currently allocated to Dis-Chem Pharmacy.
We can also confirm that your son's medication has been processed and dispatched in accordance with the prescriptions received. The new strips were rejected due to an early refill restriction, as medication had already been collected from another pharmacy.
Should you require any further assistance or wish to escalate your complaint further, kindly email us at ***
Your feedback is important to us, as it helps us identify areas for improvement and enhance the quality of our service.
We appreciate your patience and understanding and look forward to assisting you again in the future.
Best regards,
Marara Customer Experience Team
Dear Lize-Marie V
Thank you for your feedback.
We have attempted to contact you to assist with your query; however, we have been unable to reach you.
We have reviewed your complaint and can confirm that you are not allocated to Marara Pharmacy. Although your prescription was received, the claim was rejected due to a pharmacy allocation issue, as you are currently allocated to Dis-Chem Pharmacy.
We can also confirm that your son's medication has been processed and dispatched in accordance with the prescriptions received. The new strips were rejected due to an early refill restriction, as medication had already been collected from another pharmacy.
Should you require any further assistance or wish to escalate your complaint further, kindly email us at ***
Your feedback is important to us, as it helps us identify areas for improvement and enhance the quality of our service.
We appreciate your patience and understanding and look forward to assisting you again in the future.
Best regards,
Marara Customer Experience Team