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Nicky S

1 reviews | Active since Dec 2022

19 Jun 2023, 08:42

Still waiting for delivery

Week 12-15 June '23, phoned everyone day for meds. After probably 10 phone calls on 15 June '23, I was promised meds would be delivered but only after 17:00. Didn't receive anything. Went without meds Thursday, Friday & Saturday morning. Had to phone my doctor for a script for the meds I needed desperately. Paid for those meds out of my own pocket 'cause Marara already claimed those items. I was supposed to fly to Durban Saturday 17 June '23. Couldn't go just because of an *********** pharmacy who doesn’t deliver. Never experienced this with Medipost. One plan leave, for yourself as well as to give all work colleagues a chance to have a rest. Things like this throws everything & everyone around. What is GEMS doing about this? Do you want members to be hospitalized? Today 19 June '23, have to go on fighting for meds that I still haven't received. Marars claimed meds, it must be delivered!!

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Replies (1)
Marara Pharmacy
Marara Pharmacy's reply26 Sept 2023, 16:03
Official
 Dear N Smit
 
I hope this message finds you well. 
 
I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the service you experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused. 
 
We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service. 
 
To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation. 
 
Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation. 
 
Regards, 
Marara Customer Experience team.