M
MELLISHA
1 reviews | Active since Sept 2021
24 Mar 2025, 09:22
Still useless
The only way to get any response from Marara is to complain here. I sent them a mail 1 week ago to find out my co-payment as it was not included with my delivery. I even mailed a lady by the name of Octavia and she also didn't respond. I need to make this co-payment so that they don't withhold my new meds.
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Marara Pharmacy's replyOfficial
25 Mar 2025, 13:37Dear Mellisha M,
Thank you for reaching out and bringing this matter to our attention. I sincerely apologize for the delay in responding to your inquiry regarding your co-payment. I understand how important it is for you to have this matter resolved so that there are no issues with your medication delivery, and I regret that our communication fell short.
I am currently looking into your query, and I will ensure that you receive the correct information regarding your co-payment as a matter of priority.
Please accept my sincere apologies for any inconvenience caused by the lack of response from both Octavia and our team.
We are taking immediate steps to ensure that we improve our communication and response times moving forward.
Your feedback is important, and we are committed to providing you with the service you deserve.
Once again, thank you for your patience
Regards Marara Customer Experience team
Thank you for reaching out and bringing this matter to our attention. I sincerely apologize for the delay in responding to your inquiry regarding your co-payment. I understand how important it is for you to have this matter resolved so that there are no issues with your medication delivery, and I regret that our communication fell short.
I am currently looking into your query, and I will ensure that you receive the correct information regarding your co-payment as a matter of priority.
Please accept my sincere apologies for any inconvenience caused by the lack of response from both Octavia and our team.
We are taking immediate steps to ensure that we improve our communication and response times moving forward.
Your feedback is important, and we are committed to providing you with the service you deserve.
Once again, thank you for your patience
Regards Marara Customer Experience team
Marara Pharmacy's reply25 Mar 2025, 13:37
Official
Dear Mellisha M,
Thank you for reaching out and bringing this matter to our attention. I sincerely apologize for the delay in responding to your inquiry regarding your co-payment. I understand how important it is for you to have this matter resolved so that there are no issues with your medication delivery, and I regret that our communication fell short.
I am currently looking into your query, and I will ensure that you receive the correct information regarding your co-payment as a matter of priority.
Please accept my sincere apologies for any inconvenience caused by the lack of response from both Octavia and our team.
We are taking immediate steps to ensure that we improve our communication and response times moving forward.
Your feedback is important, and we are committed to providing you with the service you deserve.
Once again, thank you for your patience
Regards Marara Customer Experience team
Thank you for reaching out and bringing this matter to our attention. I sincerely apologize for the delay in responding to your inquiry regarding your co-payment. I understand how important it is for you to have this matter resolved so that there are no issues with your medication delivery, and I regret that our communication fell short.
I am currently looking into your query, and I will ensure that you receive the correct information regarding your co-payment as a matter of priority.
Please accept my sincere apologies for any inconvenience caused by the lack of response from both Octavia and our team.
We are taking immediate steps to ensure that we improve our communication and response times moving forward.
Your feedback is important, and we are committed to providing you with the service you deserve.
Once again, thank you for your patience
Regards Marara Customer Experience team