Still NO HELP. FORCING ME TO PAY MONEY FOR SOMETHING I DIDNT AGREE TO!

Wow second time I'm on here for the same company!!!! On the 6th of May, Annie in your client relations department called me at 11:00 about my previous review. In my discussion with her she admitted that someone should have called me first to advise there will be a copayment on the one medication and then ask me if I still want it or not. As we have already established previously, nobody called me. Marara Pharmacy just sent me medication and then told me I owe them money. Annie admitted herself this is not how business should be conducted. She THEN tried to ask me do I receive paper in my box showing the amount owing to which I said to her you will not play this game with me. You DO NOT just send people medication and then send a sms saying I owe you money. Annie admitted that their protocol is to call the client first and first ASK the client if they are OK paying for it it not, which was never done. Annie also admitted if she were in my shoes she would not pay. Annie then said she will have this investigated and someone will get back to me in 5 business days. This was on the 6th of May. We are now on the 20th of June and NOBODY has got back to me! All I got was a sms the other day saying my account is blocked, they won't send me any medication unless I pay the money. So Annie, where is my feedback I was promised? Where is my investigation I was promised? And how the hell can you expect me to pay you money when you didn't bother to call me to ask if I'm OK with a copayment. How dare you just send people medication and then send a sms that they owe you money. I was with Pharmacy Direct for many years through Bonitas and never had to go through such **** with them. I've been with Marara through Bonitas only since February and here we are again.

I would like Annie to be held accountable for not following through on her promises. It's been a month and a half and still nobody has called me back with an investigation report.

HOW DARE YOU just send me medication and then tell me I owe you money. You were SUPPOSED TO CALL ME FIRST! You can't just be sending stuff and people don't know there I'd a copayment. This absolutely disgusting.

I will now be going to the OMBUDSMAN for this. You had a chance to investigate and you didn't. How can you ask someone to pay you money when they didn't agree to it!!!!