Shocking service!!

File Number 054C7F refers. My latest medication delivery does not include the revised hypertension medication as submitted to Marara almost 1 month ago. I contacted Marara earlier this week to confirm the changes, and spoke at length to Theresa from your Clinical Department. I even paid the levies within minutes after ending the call. Today I received my delivery, the most important meds are not included. One cancelled med was even included. I am paying for a service, yet what do I get in return - garbage. I tried calling earlier, your call centre agent transferred me to Theresa however I waited almost 10 minutes with no answer. I requested a call-back via WhatsApp, still waiting.

Please sort this out, my hypertension medication runs out on Saturday!!