1 reviews | Active since Dec 2018
Shocking.
The worst service provider I have ever had to deal with in any industry. In October they just did not bring my medication. No communication, no notification, nothing. Phone them, they hang up when they say they transfer you. You email, you get the automated answer that says your request has been received and assigned. And you never hear anything again. Eventually my broker got through to them. They say I am 5 months behind on my co-payments. But they never sent a statment or informed me that they will stop delivering. This all while I HAVE MADE MY PAYMENTS EVERY MONTH. Send them proof of payment... no feedback. I have been without my blood pressure meds for 9 days now. Can't take it anymore, it's getting critical now, so I will go and buy cash elsewhere.
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the delay in delivering the medication.
We understand how important it is to receive your chronic medication on time, and we deeply regret any inconvenience or distress this may have caused.
The matter has been escalated to the relevant team to ensure better handling moving forward.
According to our records, the medication is out on delivery and expected to arrive today
If you require any further assistance, please do not hesitate to reach out.
Regards
Marara Customer Experience Team
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the delay in delivering the medication.
We understand how important it is to receive your chronic medication on time, and we deeply regret any inconvenience or distress this may have caused.
The matter has been escalated to the relevant team to ensure better handling moving forward.
According to our records, the medication is out on delivery and expected to arrive today
If you require any further assistance, please do not hesitate to reach out.
Regards
Marara Customer Experience Team
So that resolves the issue of the medication (only after I placed a post here). I had to get my medication from the pharmacy in my town, they can't claim the medication from the medical aid, because you now also claimed in the same month. Who is going to pay for that? And you say "don't hesitate to reach out. Where do I reach out to? You don't respond to emails or take calls.
So that resolves the issue of the medication (only after I placed a post here). I had to get my medication from the pharmacy in my town, they can't claim the medication from the medical aid, because you now also claimed in the same month. Who is going to pay for that? And you say "don't hesitate to reach out. Where do I reach out to? You don't respond to emails or take calls.