MD
Marlize D
1 reviews | Active since Nov 2023
23 May 2025, 15:24
Service really not up to standard
We struggle every month to get my mother's medication te be delivered, this is becoming a hassle. We never used to struglle like this with the previous pharmacy. She cannot go.without her medication and every month it gets delivered after the promised date and by that time she would be without meds for a few days already
Helpful (0)
Replies (1)0
Replies (1)
Marara Pharmacy's replyOfficial
26 May 2025, 13:41Dear Marlize V,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the repeated delays in delivering your mother’s medication.
We understand how critical it is for her to receive her medication on time, and we deeply regret that our service has not met your expectations. This is certainly not the standard of care we aim to provide.
Please be assured that we are urgently investigating the cause of the recurring delays. Our team will reach out to you directly to confirm her current prescription and delivery preferences, and to ensure that we put a more reliable and consistent delivery schedule in place going forward.
Once again, we apologize for the inconvenience and thank you for your patience and understanding.
Regards
Marara Customer Experience Team
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the repeated delays in delivering your mother’s medication.
We understand how critical it is for her to receive her medication on time, and we deeply regret that our service has not met your expectations. This is certainly not the standard of care we aim to provide.
Please be assured that we are urgently investigating the cause of the recurring delays. Our team will reach out to you directly to confirm her current prescription and delivery preferences, and to ensure that we put a more reliable and consistent delivery schedule in place going forward.
Once again, we apologize for the inconvenience and thank you for your patience and understanding.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply26 May 2025, 13:41
Official
Dear Marlize V,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the repeated delays in delivering your mother’s medication.
We understand how critical it is for her to receive her medication on time, and we deeply regret that our service has not met your expectations. This is certainly not the standard of care we aim to provide.
Please be assured that we are urgently investigating the cause of the recurring delays. Our team will reach out to you directly to confirm her current prescription and delivery preferences, and to ensure that we put a more reliable and consistent delivery schedule in place going forward.
Once again, we apologize for the inconvenience and thank you for your patience and understanding.
Regards
Marara Customer Experience Team
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the repeated delays in delivering your mother’s medication.
We understand how critical it is for her to receive her medication on time, and we deeply regret that our service has not met your expectations. This is certainly not the standard of care we aim to provide.
Please be assured that we are urgently investigating the cause of the recurring delays. Our team will reach out to you directly to confirm her current prescription and delivery preferences, and to ensure that we put a more reliable and consistent delivery schedule in place going forward.
Once again, we apologize for the inconvenience and thank you for your patience and understanding.
Regards
Marara Customer Experience Team