*********** service provider

I submitted my script and after 2 weeks of following up I was told the script has just been received while in submitted it on the 25th of January. There were rejected and approved claims when I check on my bonitas app and I phoned their customer care and spoke to Vincent who checked and was not sure what is happening and promised to call me back but still no phone call to this day. I then received my medication but out of eight items I only received 5 without explanation. Bad service indeed.