BB
Beryl B
1 reviews | Active since May 2015
20 Mar 2025, 12:30
Service not improved since last encounter
Iy seems to me I will have to review this company on a monthly basis until yhey keep their promises. I was promised last month that the medication will be processed on rge 13th March and I presumed that the meds will be delivered by the 20th. Well, no meds up to this hour. I am going to run out soon send I am going out of town on Webnesday. The Medical aid better not decide that I am non compliant with their programme because the service provider that they use is delayed. I wonder what their excuse will be this time. I am not in the mood to listen to any sob story this time sgound
Helpful (0)
Replies (3)0
Replies (3)
Marara Pharmacy's replyOfficial
24 Mar 2025, 16:09Dear Beryl,
Thank you for reaching out, and I sincerely apologize for the inconvenience this has caused you. I understand your frustration, especially given the previous promise made regarding the delivery of your medication.
I would like to assure you that this matter is being looked into urgently, and I am personally following up to ensure the medication is delivered as quickly as possible.
I understand the importance of timely delivery, particularly with your upcoming travel plans. We are working to resolve this as a priority.
Please know that we are committed to improving the service you receive, and I understand that words alone are not enough.
Rest assured, we are actively working to avoid such delays moving forward. I truly appreciate your patience and will do my best to ensure this is resolved before your trip.
If there’s anything more I can assist you with, please don’t hesitate to let me know.
Regards
Marara Customer Experience team
Thank you for reaching out, and I sincerely apologize for the inconvenience this has caused you. I understand your frustration, especially given the previous promise made regarding the delivery of your medication.
I would like to assure you that this matter is being looked into urgently, and I am personally following up to ensure the medication is delivered as quickly as possible.
I understand the importance of timely delivery, particularly with your upcoming travel plans. We are working to resolve this as a priority.
Please know that we are committed to improving the service you receive, and I understand that words alone are not enough.
Rest assured, we are actively working to avoid such delays moving forward. I truly appreciate your patience and will do my best to ensure this is resolved before your trip.
If there’s anything more I can assist you with, please don’t hesitate to let me know.
Regards
Marara Customer Experience team
Marara Pharmacy's reply24 Mar 2025, 16:09
Official
Dear Beryl,
Thank you for reaching out, and I sincerely apologize for the inconvenience this has caused you. I understand your frustration, especially given the previous promise made regarding the delivery of your medication.
I would like to assure you that this matter is being looked into urgently, and I am personally following up to ensure the medication is delivered as quickly as possible.
I understand the importance of timely delivery, particularly with your upcoming travel plans. We are working to resolve this as a priority.
Please know that we are committed to improving the service you receive, and I understand that words alone are not enough.
Rest assured, we are actively working to avoid such delays moving forward. I truly appreciate your patience and will do my best to ensure this is resolved before your trip.
If there’s anything more I can assist you with, please don’t hesitate to let me know.
Regards
Marara Customer Experience team
Thank you for reaching out, and I sincerely apologize for the inconvenience this has caused you. I understand your frustration, especially given the previous promise made regarding the delivery of your medication.
I would like to assure you that this matter is being looked into urgently, and I am personally following up to ensure the medication is delivered as quickly as possible.
I understand the importance of timely delivery, particularly with your upcoming travel plans. We are working to resolve this as a priority.
Please know that we are committed to improving the service you receive, and I understand that words alone are not enough.
Rest assured, we are actively working to avoid such delays moving forward. I truly appreciate your patience and will do my best to ensure this is resolved before your trip.
If there’s anything more I can assist you with, please don’t hesitate to let me know.
Regards
Marara Customer Experience team
BB
Beryl B's updateReviewer Update
25 Mar 2025, 11:49Good Morning
I just want to let you know that I`ll not be available to receive the medication that will be delivered within 48 - 72 hours. I am leaving within 18 - 24 hours as explained in my initial complaine,
I just want to let you know that I`ll not be available to receive the medication that will be delivered within 48 - 72 hours. I am leaving within 18 - 24 hours as explained in my initial complaine,
BB
Beryl B's update25 Mar 2025, 11:49
Reviewer Update
Good Morning
I just want to let you know that I`ll not be available to receive the medication that will be delivered within 48 - 72 hours. I am leaving within 18 - 24 hours as explained in my initial complaine,
I just want to let you know that I`ll not be available to receive the medication that will be delivered within 48 - 72 hours. I am leaving within 18 - 24 hours as explained in my initial complaine,
Marara Pharmacy's replyOfficial
28 Mar 2025, 14:24Good day Ms. Bartlett,
thank you for taking my call and confirming receipt of your parcel.
Regards
thank you for taking my call and confirming receipt of your parcel.
Regards
Marara Pharmacy's reply28 Mar 2025, 14:24
Official
Good day Ms. Bartlett,
thank you for taking my call and confirming receipt of your parcel.
Regards
thank you for taking my call and confirming receipt of your parcel.
Regards