ZM
Zodwa M
1 reviews | Active since Apr 2019
31 Jul 2025, 20:59
Service dissatisfaction and life at risk
Dear Marara Pharmacy,
I am writing to express my deep dissatisfaction with the service I have received. I called pharm enquiring about my medication on Friday, 25 July, and as of today, 31 July, I am still waiting for delivery — without any communication or update .
This delay has left me completely out of medication, putting my health at risk. I find it extremely concerning that such negligence can occur, especially when dealing with something as critical as people’s lives and well-being.
I urge you to treat this matter with the urgency
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Marara Pharmacy's replyOfficial
01 Aug 2025, 16:14Dear Zodwa Mncwango,
Thank you for reaching out, and please accept our sincere apologies for the delay and lack of communication regarding your medication delivery.
We understand how critical timely access to your medication is, and we deeply regret the inconvenience and risk this situation has caused you.
This is not the level of service we aim to provide, and your concerns are being taken very seriously.
We once again apologize for the stress and harm this situation has caused and thank you for your patience as we resolve this matter as a matter of urgency.
Regards
Marara Customer Experience Team
Thank you for reaching out, and please accept our sincere apologies for the delay and lack of communication regarding your medication delivery.
We understand how critical timely access to your medication is, and we deeply regret the inconvenience and risk this situation has caused you.
This is not the level of service we aim to provide, and your concerns are being taken very seriously.
We once again apologize for the stress and harm this situation has caused and thank you for your patience as we resolve this matter as a matter of urgency.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply01 Aug 2025, 16:14
Official
Dear Zodwa Mncwango,
Thank you for reaching out, and please accept our sincere apologies for the delay and lack of communication regarding your medication delivery.
We understand how critical timely access to your medication is, and we deeply regret the inconvenience and risk this situation has caused you.
This is not the level of service we aim to provide, and your concerns are being taken very seriously.
We once again apologize for the stress and harm this situation has caused and thank you for your patience as we resolve this matter as a matter of urgency.
Regards
Marara Customer Experience Team
Thank you for reaching out, and please accept our sincere apologies for the delay and lack of communication regarding your medication delivery.
We understand how critical timely access to your medication is, and we deeply regret the inconvenience and risk this situation has caused you.
This is not the level of service we aim to provide, and your concerns are being taken very seriously.
We once again apologize for the stress and harm this situation has caused and thank you for your patience as we resolve this matter as a matter of urgency.
Regards
Marara Customer Experience Team