SG
Stef G
1 reviews | Active since Jul 2016
29 Sept 2025, 10:42
*********** service delivery
*********** to deliver services battled for 4 months to get chronical medication delivered on time. Marara claim from the medical aid on the 15th of the month but medication get dispatched at the end of the month that after the co-payment was accepted on the 19th. This is unexpectable and every month I have to go to my local pharmacy and get chronic medication that is critical to my wives well been at a 30% co-payment because Marara is ***********. loading a new script is also a nightmare
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Marara Pharmacy's replyOfficial
02 Oct 2025, 16:04Dear Mr. Grobler
Please accept our sincere apologies for the frustration and inconvenience caused to you and your wife. This is certainly not the level of service we want our members to experience.
Our records indicate that one of our Client Relations Officers was in contact with you, and that the medication was successfully delivered today.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Marara Customer Experience Team
Please accept our sincere apologies for the frustration and inconvenience caused to you and your wife. This is certainly not the level of service we want our members to experience.
Our records indicate that one of our Client Relations Officers was in contact with you, and that the medication was successfully delivered today.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply02 Oct 2025, 16:04
Official
Dear Mr. Grobler
Please accept our sincere apologies for the frustration and inconvenience caused to you and your wife. This is certainly not the level of service we want our members to experience.
Our records indicate that one of our Client Relations Officers was in contact with you, and that the medication was successfully delivered today.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Marara Customer Experience Team
Please accept our sincere apologies for the frustration and inconvenience caused to you and your wife. This is certainly not the level of service we want our members to experience.
Our records indicate that one of our Client Relations Officers was in contact with you, and that the medication was successfully delivered today.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Marara Customer Experience Team