ME
Mbali E
1 reviews | Active since Aug 2023
24 Nov 2025, 17:39
Service below par
An *********** bunch who only cares about the money and not the clients. 0 customer service whatsoever
Helpful (0)
Replies (4)0
Replies (4)
Marara Pharmacy's replyOfficial
26 Nov 2025, 11:47Dear Mbali E,
Thank you for bringing this to our attention. We sincerely apologize for the experience you’ve had. It is never our intention to make any client feel unheard or unsupported, and we take your feedback very seriously. We would appreciate the opportunity to investigate this matter and assist you further.
We are currently looking into what happened so that we can resolve the issue as quickly as possible.
Your satisfaction is important to us, and we remain committed to improving our service.
Best regards,
Marara Customer Experience Team
Thank you for bringing this to our attention. We sincerely apologize for the experience you’ve had. It is never our intention to make any client feel unheard or unsupported, and we take your feedback very seriously. We would appreciate the opportunity to investigate this matter and assist you further.
We are currently looking into what happened so that we can resolve the issue as quickly as possible.
Your satisfaction is important to us, and we remain committed to improving our service.
Best regards,
Marara Customer Experience Team
Best regards,
Marara Pharmacy's reply26 Nov 2025, 11:47
Official
Dear Mbali E,
Thank you for bringing this to our attention. We sincerely apologize for the experience you’ve had. It is never our intention to make any client feel unheard or unsupported, and we take your feedback very seriously. We would appreciate the opportunity to investigate this matter and assist you further.
We are currently looking into what happened so that we can resolve the issue as quickly as possible.
Your satisfaction is important to us, and we remain committed to improving our service.
Best regards,
Marara Customer Experience Team
Thank you for bringing this to our attention. We sincerely apologize for the experience you’ve had. It is never our intention to make any client feel unheard or unsupported, and we take your feedback very seriously. We would appreciate the opportunity to investigate this matter and assist you further.
We are currently looking into what happened so that we can resolve the issue as quickly as possible.
Your satisfaction is important to us, and we remain committed to improving our service.
Best regards,
Marara Customer Experience Team
Best regards,
ME
Mbali E's updateReviewer Update
26 Nov 2025, 12:39No you aren’t apologetic , after my review you send me an sms saying I must call you ? I’m a client who has raised an issue I encountered with your business and then you say I must be the one to contact you ?
My medication was supposed to be delivered on the 14th of November. I escalated this issue with your rude agent who has no sense of what being a customer service representative entails , who goes by the name of Siphokazi . Today is the 26th I still have not received feedback , and I still need to be the one who reaches out to Marara Pharmacy. The service received from you has been extremely poor
My medication was supposed to be delivered on the 14th of November. I escalated this issue with your rude agent who has no sense of what being a customer service representative entails , who goes by the name of Siphokazi . Today is the 26th I still have not received feedback , and I still need to be the one who reaches out to Marara Pharmacy. The service received from you has been extremely poor
ME
Mbali E's update26 Nov 2025, 12:39
Reviewer Update
No you aren’t apologetic , after my review you send me an sms saying I must call you ? I’m a client who has raised an issue I encountered with your business and then you say I must be the one to contact you ?
My medication was supposed to be delivered on the 14th of November. I escalated this issue with your rude agent who has no sense of what being a customer service representative entails , who goes by the name of Siphokazi . Today is the 26th I still have not received feedback , and I still need to be the one who reaches out to Marara Pharmacy. The service received from you has been extremely poor
My medication was supposed to be delivered on the 14th of November. I escalated this issue with your rude agent who has no sense of what being a customer service representative entails , who goes by the name of Siphokazi . Today is the 26th I still have not received feedback , and I still need to be the one who reaches out to Marara Pharmacy. The service received from you has been extremely poor
Marara Pharmacy's replyOfficial
28 Nov 2025, 14:38Dear Mbali E,
Thank you for your query, Marara attempted to contact you to aid us to deliver the medication and you instructed that we reverse the claim and you will collect the medication from a local pharmacy.
Best regards,
Marara Customer Experience Team
Thank you for your query, Marara attempted to contact you to aid us to deliver the medication and you instructed that we reverse the claim and you will collect the medication from a local pharmacy.
Best regards,
Marara Customer Experience Team
Best regards,
Marara Pharmacy's reply28 Nov 2025, 14:38
Official
Dear Mbali E,
Thank you for your query, Marara attempted to contact you to aid us to deliver the medication and you instructed that we reverse the claim and you will collect the medication from a local pharmacy.
Best regards,
Marara Customer Experience Team
Thank you for your query, Marara attempted to contact you to aid us to deliver the medication and you instructed that we reverse the claim and you will collect the medication from a local pharmacy.
Best regards,
Marara Customer Experience Team
Best regards,
ME
Mbali E's updateReviewer Update
28 Nov 2025, 15:07There’s no such thing because again on the 26 of November I had to contact Marara to enquire as to when my medication would be delivered and your agent told me it has not been dispatched , so which medication were you delivering ? My medication was supposed to be delivered on the 15th already and on the 26 when I follow up you tell me it has not been dispatched ? Imagine 13 days later my medication still hasn’t been dispatched . You are running a company that dispenses chronic medication but you don’t take peoples lives into consideration?!
I DEFINITELY DID cancel the claim with you and went to a pharmacy because unlike you they know what they are doing and their service is good , quick and efficient . If it was up to me I would never have to deal with you and HORRIBLE service again.
I DEFINITELY DID cancel the claim with you and went to a pharmacy because unlike you they know what they are doing and their service is good , quick and efficient . If it was up to me I would never have to deal with you and HORRIBLE service again.
ME
Mbali E's update28 Nov 2025, 15:07
Reviewer Update
There’s no such thing because again on the 26 of November I had to contact Marara to enquire as to when my medication would be delivered and your agent told me it has not been dispatched , so which medication were you delivering ? My medication was supposed to be delivered on the 15th already and on the 26 when I follow up you tell me it has not been dispatched ? Imagine 13 days later my medication still hasn’t been dispatched . You are running a company that dispenses chronic medication but you don’t take peoples lives into consideration?!
I DEFINITELY DID cancel the claim with you and went to a pharmacy because unlike you they know what they are doing and their service is good , quick and efficient . If it was up to me I would never have to deal with you and HORRIBLE service again.
I DEFINITELY DID cancel the claim with you and went to a pharmacy because unlike you they know what they are doing and their service is good , quick and efficient . If it was up to me I would never have to deal with you and HORRIBLE service again.