**** SERVICE
USELESS - YOU GIVE NUMEROUS TIMES INSTRUCTIONS NOT TO DISPENCE CERTAIN MEDS ON THE PRESCRIPTION BUT THEN THEY DO. YOU SEND EMAILS TO THE EMAIL ADDRESS PROVIDED AND TO CUSTOMER CARE AND THEY JUST IGNORE THE QUERY OR COMPLAINT. YOU PHONE THEM JUST TO BE PUT ON HOLD AND THEN DISCONNECTED. ITS POOR SERVICE
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Marara Pharmacy's replyOfficial
27 Jun 2025, 10:17Dear Chaan S,
Thank you for your feedback. We're truly sorry to hear about your recent experience and the frustration it has caused.
We understand how important it is that your prescription instructions are followed correctly and that your concerns are responded to promptly.
Please accept our sincere apologies for the issues you've faced — including incorrect dispensing, unanswered emails, and difficulty reaching support over the phone. This is not the standard of service we strive to provide, and we take your complaint seriously.
Thank you for bringing this to our attention.
Your feedback will help us improve.
Regards
Marara Customer Experience Team
Thank you for your feedback. We're truly sorry to hear about your recent experience and the frustration it has caused.
We understand how important it is that your prescription instructions are followed correctly and that your concerns are responded to promptly.
Please accept our sincere apologies for the issues you've faced — including incorrect dispensing, unanswered emails, and difficulty reaching support over the phone. This is not the standard of service we strive to provide, and we take your complaint seriously.
Thank you for bringing this to our attention.
Your feedback will help us improve.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply27 Jun 2025, 10:17
Official
Dear Chaan S,
Thank you for your feedback. We're truly sorry to hear about your recent experience and the frustration it has caused.
We understand how important it is that your prescription instructions are followed correctly and that your concerns are responded to promptly.
Please accept our sincere apologies for the issues you've faced — including incorrect dispensing, unanswered emails, and difficulty reaching support over the phone. This is not the standard of service we strive to provide, and we take your complaint seriously.
Thank you for bringing this to our attention.
Your feedback will help us improve.
Regards
Marara Customer Experience Team
Thank you for your feedback. We're truly sorry to hear about your recent experience and the frustration it has caused.
We understand how important it is that your prescription instructions are followed correctly and that your concerns are responded to promptly.
Please accept our sincere apologies for the issues you've faced — including incorrect dispensing, unanswered emails, and difficulty reaching support over the phone. This is not the standard of service we strive to provide, and we take your complaint seriously.
Thank you for bringing this to our attention.
Your feedback will help us improve.
Regards
Marara Customer Experience Team