eE
erikaroets E
1 reviews | Active since Apr 2016
19 Aug 2025, 13:12
Really Bad service
Seriously disapointed! Every month I have to phone for my husbands script. Today is the 19th of the month and still waiting for his chronic medicine!! I also contacted Bonitas Boncap to inform them, but yet still nothing has been done to this. I dont know what is worse the Marara Pharmacu or Boncap Bonitas because they can take your money very fast, but if you have a problem or complaint they dont listen. I am very disgusted in your service! Do not use them at all. I am going to cancel my Script from you.
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Marara Pharmacy's replyOfficial
21 Aug 2025, 12:01Dear Erika Rieksie'q Roets,
Thank you for bringing this to our attention. We sincerely apologize for the ongoing frustration and inconvenience you’ve experienced with your husband’s chronic medication.
We understand how important it is to receive chronic medication timeously. Your feedback is deeply concerning, and we take it very seriously.
This is not the level of service we aim to provide to our members.
Please allow us the opportunity to urgently investigate and resolve this matter.
Regards
Marara Customer Experience Team
Thank you for bringing this to our attention. We sincerely apologize for the ongoing frustration and inconvenience you’ve experienced with your husband’s chronic medication.
We understand how important it is to receive chronic medication timeously. Your feedback is deeply concerning, and we take it very seriously.
This is not the level of service we aim to provide to our members.
Please allow us the opportunity to urgently investigate and resolve this matter.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply21 Aug 2025, 12:01
Official
Dear Erika Rieksie'q Roets,
Thank you for bringing this to our attention. We sincerely apologize for the ongoing frustration and inconvenience you’ve experienced with your husband’s chronic medication.
We understand how important it is to receive chronic medication timeously. Your feedback is deeply concerning, and we take it very seriously.
This is not the level of service we aim to provide to our members.
Please allow us the opportunity to urgently investigate and resolve this matter.
Regards
Marara Customer Experience Team
Thank you for bringing this to our attention. We sincerely apologize for the ongoing frustration and inconvenience you’ve experienced with your husband’s chronic medication.
We understand how important it is to receive chronic medication timeously. Your feedback is deeply concerning, and we take it very seriously.
This is not the level of service we aim to provide to our members.
Please allow us the opportunity to urgently investigate and resolve this matter.
Regards
Marara Customer Experience Team