BB
Beryl B
1 reviews | Active since May 2015
18 Feb 2025, 11:55
Promises made but not kept
Tuesday 11.02.25 a script for chronic meds was send to the mentioned company by my dr`s rooms. I called on Thursday, but it seemed to me as if no one looked at the request. I was asked for the dr`s email address (as the agent could not find the script). Then I was asked to forward said script, which I did. I`ve asked the agent specifically how long it will take as I need one of the meds urgently. I was promised that it takes 24 hours, but it is days now and I have not yet received any meds. In the mean time I`ve run out of said meds...........so I`m still waiting patiently. If I could, I would have given NO stars at all.
Helpful (0)
Replies (6)0
Replies (6)
Marara Pharmacy's replyOfficial
18 Feb 2025, 13:56 Dear Beryl
Thank you for bringing this to our attention, and I apologize for the frustration this has caused. We understand how important it is to have reliable access to your medication.
We are truly sorry for the delay in your medication delivery and for the inconvenience it has caused.
Marara would like to inform you that we have dispatched your medication.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply18 Feb 2025, 13:56
Official
Dear Beryl
Thank you for bringing this to our attention, and I apologize for the frustration this has caused. We understand how important it is to have reliable access to your medication.
We are truly sorry for the delay in your medication delivery and for the inconvenience it has caused.
Marara would like to inform you that we have dispatched your medication.
Regards,
Marara Customer Experience team.
BB
Beryl B's updateReviewer Update
19 Feb 2025, 08:08Further to my complaint of yesterday, I am still not satified with the service as I have to wait 48 - 72 hours for the medication to be delivered(as per a sms) after I explained that i need one of the meds urgently as I ran out of it. Clearly nobody @ this company takes their clients seriousl as I`ve told the agent last week(2 days after the script was send) and in my complaint yesrerday that I need one of the meds urgently. It is rather sad that my medical aid dumped us here where they dont have any regard for one`s health.
Just a reminder - this script was emailed 11.02.25 @ 10:04, I phoned to enquire 13.02.25 08:30 and send the script agin @ 08:40. today is 19.02.25 and I am going to receive the meds only within 48 - 72 hours. This means 9 days in all and 7 working days so far - this is unexceptable. BAD BAD BAD service
Just a reminder - this script was emailed 11.02.25 @ 10:04, I phoned to enquire 13.02.25 08:30 and send the script agin @ 08:40. today is 19.02.25 and I am going to receive the meds only within 48 - 72 hours. This means 9 days in all and 7 working days so far - this is unexceptable. BAD BAD BAD service
BB
Beryl B's update19 Feb 2025, 08:08
Reviewer Update
Further to my complaint of yesterday, I am still not satified with the service as I have to wait 48 - 72 hours for the medication to be delivered(as per a sms) after I explained that i need one of the meds urgently as I ran out of it. Clearly nobody @ this company takes their clients seriousl as I`ve told the agent last week(2 days after the script was send) and in my complaint yesrerday that I need one of the meds urgently. It is rather sad that my medical aid dumped us here where they dont have any regard for one`s health.
Just a reminder - this script was emailed 11.02.25 @ 10:04, I phoned to enquire 13.02.25 08:30 and send the script agin @ 08:40. today is 19.02.25 and I am going to receive the meds only within 48 - 72 hours. This means 9 days in all and 7 working days so far - this is unexceptable. BAD BAD BAD service
Just a reminder - this script was emailed 11.02.25 @ 10:04, I phoned to enquire 13.02.25 08:30 and send the script agin @ 08:40. today is 19.02.25 and I am going to receive the meds only within 48 - 72 hours. This means 9 days in all and 7 working days so far - this is unexceptable. BAD BAD BAD service
BB
Beryl B's updateReviewer Update
19 Feb 2025, 12:33How bad can the service be......received a sms informing me that the meds delivery will be delaid. Don`t you understand that I need meds?
BB
Beryl B's update19 Feb 2025, 12:33
Reviewer Update
How bad can the service be......received a sms informing me that the meds delivery will be delaid. Don`t you understand that I need meds?
Marara Pharmacy's replyOfficial
20 Feb 2025, 14:16Dear Beryl,
Thank you for your continued patience, and I sincerely apologize for the frustration this situation has caused you.
I completely understand the urgency of receiving your medication, and I deeply regret that we have not met your expectations in this regard.
I completely understand the urgency of receiving your medication, and I deeply regret that we have not met your expectations in this regard.
Upon reviewing your case, I see that there has been a delay in processing your order, and I recognize the inconvenience this has caused you, especially considering the urgent nature of your prescription.
Please know that we take your concerns very seriously, and I will personally escalate your case to ensure that the medication is expedited and delivered as soon as possible.
Please know that we take your concerns very seriously, and I will personally escalate your case to ensure that the medication is expedited and delivered as soon as possible.
I will also ensure that our team addresses any gaps in communication to prevent such delays in the future.
In the meantime, I will follow up with the relevant departments to check the status of your order and confirm a more precise delivery timeframe for you.
In the meantime, I will follow up with the relevant departments to check the status of your order and confirm a more precise delivery timeframe for you.
We truly value your health and well-being, and I apologize once again for the delay.
If there’s anything further, I can do to assist you, please do not hesitate to reach out.
If there’s anything further, I can do to assist you, please do not hesitate to reach out.
Regards,
Marara Customer Experience team.
Marara Customer Experience team.
Marara Pharmacy's reply20 Feb 2025, 14:16
Official
Dear Beryl,
Thank you for your continued patience, and I sincerely apologize for the frustration this situation has caused you.
I completely understand the urgency of receiving your medication, and I deeply regret that we have not met your expectations in this regard.
I completely understand the urgency of receiving your medication, and I deeply regret that we have not met your expectations in this regard.
Upon reviewing your case, I see that there has been a delay in processing your order, and I recognize the inconvenience this has caused you, especially considering the urgent nature of your prescription.
Please know that we take your concerns very seriously, and I will personally escalate your case to ensure that the medication is expedited and delivered as soon as possible.
Please know that we take your concerns very seriously, and I will personally escalate your case to ensure that the medication is expedited and delivered as soon as possible.
I will also ensure that our team addresses any gaps in communication to prevent such delays in the future.
In the meantime, I will follow up with the relevant departments to check the status of your order and confirm a more precise delivery timeframe for you.
In the meantime, I will follow up with the relevant departments to check the status of your order and confirm a more precise delivery timeframe for you.
We truly value your health and well-being, and I apologize once again for the delay.
If there’s anything further, I can do to assist you, please do not hesitate to reach out.
If there’s anything further, I can do to assist you, please do not hesitate to reach out.
Regards,
Marara Customer Experience team.
Marara Customer Experience team.
BB
Beryl B's updateReviewer Update
21 Feb 2025, 07:11I`ve received all the prescribed meds yesterday afternoon (20.02.25). Thank you
BB
Beryl B's update21 Feb 2025, 07:11
Reviewer Update
I`ve received all the prescribed meds yesterday afternoon (20.02.25). Thank you
Marara Pharmacy's replyOfficial
31 Mar 2025, 10:57noted with thanks
Marara Pharmacy's reply31 Mar 2025, 10:57
Official
noted with thanks