Probably the worst I have seen
I have no clue what Bonitas Medical Fund was thinking to move from Pharmacy Direct to Marara Pharmacy
Every month I see a claim for my medication but I constantly have to follow up why I dont get the medication
Absolutely terrible
Helpful (0)
Replies (4)0
Replies (4)
Marara Pharmacy's replyOfficial
06 Nov 2025, 08:14Good morning Gerhard F
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.
We understand how critical it is for medication to be delivered on time. The matter has been escalated to the relevant team to ensure better handling moving forward.
Please be advised that your medication is out on delivery and is expected to arrive today.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Marara Customer Experience Team
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.
We understand how critical it is for medication to be delivered on time. The matter has been escalated to the relevant team to ensure better handling moving forward.
Please be advised that your medication is out on delivery and is expected to arrive today.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply06 Nov 2025, 08:14
Official
Good morning Gerhard F
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.
We understand how critical it is for medication to be delivered on time. The matter has been escalated to the relevant team to ensure better handling moving forward.
Please be advised that your medication is out on delivery and is expected to arrive today.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Marara Customer Experience Team
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.
We understand how critical it is for medication to be delivered on time. The matter has been escalated to the relevant team to ensure better handling moving forward.
Please be advised that your medication is out on delivery and is expected to arrive today.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Marara Customer Experience Team
's updateReviewer Update
06 Nov 2025, 09:32not good enough,I want copies of my prescriptions asap so I can move back to pharmacy direct.I would much rather pay an extra co-payment than risk going without medication because of this place
's update06 Nov 2025, 09:32
Reviewer Update
not good enough,I want copies of my prescriptions asap so I can move back to pharmacy direct.I would much rather pay an extra co-payment than risk going without medication because of this place
Marara Pharmacy's replyOfficial
07 Nov 2025, 10:19Good Day Mr Ferreira
Please be advised that your prescriptions were forwarded to your email.
Regards
Marara Customer Experience Team
Please be advised that your prescriptions were forwarded to your email.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply07 Nov 2025, 10:19
Official
Good Day Mr Ferreira
Please be advised that your prescriptions were forwarded to your email.
Regards
Marara Customer Experience Team
Please be advised that your prescriptions were forwarded to your email.
Regards
Marara Customer Experience Team
's updateReviewer Update
01 Dec 2025, 09:23I am back,and i got another prescription claim after requesting cancellation on #*** dated 7 November 2025
I called in today,apparently the cancellation department is experiencing high call volumes(not surprising)
I also only received my own copy of prescriptions and not all my dependents copy of prescriptions like I requested
The claim was processed early this morning and I can quarantee you the medication will only be sent after I called in to ask where the medication is
Cancel and reverse this claim.NOW.I am done here
I called in today,apparently the cancellation department is experiencing high call volumes(not surprising)
I also only received my own copy of prescriptions and not all my dependents copy of prescriptions like I requested
The claim was processed early this morning and I can quarantee you the medication will only be sent after I called in to ask where the medication is
Cancel and reverse this claim.NOW.I am done here
's update01 Dec 2025, 09:23
Reviewer Update
I am back,and i got another prescription claim after requesting cancellation on #*** dated 7 November 2025
I called in today,apparently the cancellation department is experiencing high call volumes(not surprising)
I also only received my own copy of prescriptions and not all my dependents copy of prescriptions like I requested
The claim was processed early this morning and I can quarantee you the medication will only be sent after I called in to ask where the medication is
Cancel and reverse this claim.NOW.I am done here
I called in today,apparently the cancellation department is experiencing high call volumes(not surprising)
I also only received my own copy of prescriptions and not all my dependents copy of prescriptions like I requested
The claim was processed early this morning and I can quarantee you the medication will only be sent after I called in to ask where the medication is
Cancel and reverse this claim.NOW.I am done here