Poor Service

What a frustrating experience! at first I called to follow up on the delivery of my medication and the lady i spoke to was clueless she couldnt locate the script, 5min later after the call I get a text I need to call them to discuss the script, i called the lady informed me that they couldnt get hold of me, basically my script was never processed! that time they are contracted to assist, had I not followed up it means I wouldnt get an update! Honestly, this is an inconvenience by Bonitas